Senior Revenue, Operations & Strategy Leader

Timothy L. Hamann

Chicago, IL ***** 312-***-**** **************@*****.*** linkedin.com/in/Timothy-L-Hamann Systems, Operations, and Revenue Strategy Leadership for Hospitality and Workplace Tenacious hospitality leader with a history of developing cost-saving processes that improve outcomes and support change. Known for balanced revenue and customer satisfaction, leading $1 billion in projects with 98% schedule, 97% cost, and 96% satisfaction. Recognized for thought leadership in hospitality and travel, advising C- Suite and leadership while leveraging optimization opportunities. Functional and Technical Expertise

Guest and User Experience Guest Journey Optimization Revenue Management and Optimization Hotel and Travel Operations Pricing and Sales Strategy Consulting Workplace Operational Strategy Workplace Technology PMO Design Product Leadership Process Design Vendor Management Strategic Planning Medallia CX Management Content Optimization Change Management Globa Team Development Cross- functional Leadership ServiceNow Design Jira Workday Integrations and Analytics Professional Experience

Citadel LLC, Chicago, IL October 2020 - June 2024

Sr. Director, Workplace Systems and Technology, January 2023 - June 2024 Head of Hospitality, Workplace Services and Experience, October 2020 - January 2023 Workplace is a spin-off of Human Resources and Operations that combines benefits, in-office services, and amenities with facilities, building management, and technology.

• Transformed a basic office experience into a top-tier, multi-faceted suite of five-star services, offerings, and technology for colleagues worldwide, achieving 96% global satisfaction across 25 offices.

• Delivered over $100MM in strategic vendor implementation and $40MM in products/applications leading to $10MM savings and improved consistency

• Pioneered and product-managed Citadel’s digital badge (SwiftConnect, $3MM), online catering (SpoonFed,

$500K), and transportation programs (Uber, $18MM), inclusive of global rollout, change management activities for employees and vendors, and related communications

• Implemented a $5MM Medallia guest experience platform for feedback tracking and vendor performance evaluation; Developed change protocols, technology requirements, and stakeholder engagement/feedback

• Owned global vendor program with 1200 leaders and staff managing Workplace services and systems Accenture LLP, Chicago, IL May 2012 - July 2020

Director, Management Consulting – Travel, Airline, and Hospitality, December 2016 - July 2020 Manager, Management Consulting – Travel, Airline, and Hospitality, May 2012 - November 2016 Leadership and program management services for the travel, airline & hospitality industries to reinvent & create cohesive, elevated customer experiences for clients globally.

• Maintained top 15% rating for 3 years; 3-time mentor of the Year; Established ACN Hospitality Network

• Led transformation programs and senior-level relationships at Marriott, Carlson, and Aramark; $200MM relationship owner with annual incremental sales of $1MM through new business or extensions and resulting client margin increases of over 10%

• Notable Program: Marriott – Starwood Acquisition; Application and data integration ($12.2BN acquisition of Starwood Hotels and Resorts)

o 120+ projects with 100 PMs, 500 team members, 35 client leaders, 4 analysts o Achieved 2% variance in cost, schedule, and change requests

• Notable Program: Marriott - Enhanced Reservation Solution; Transformation program ($118MM) that delivered new functionality and capabilities within the inventory and pricing space, with pull-through to reservations, channels, and associate-facing applications. Multi-year program. o Led client team of 25 and an additional 45 senior stakeholders to define capabilities, assess business value, identify supporting projects, costing, and infrastructure to support the strategy and objectives. Facilitated requirement gathering, documented 1400 requirements, and aligned with business case.

Omnicom Media Group, Chicago, IL August 2010 - February 2012 Associate Director, Optimization

Created Omnicom’s optimization platform for media trading based on revenue management best practices.

• Optimized performance for key accounts like H&R Block ($7MM), Gatorade ($1MM), and Intel ($1MM); Oversight of company’s first intern program (6 interns) and campaign setup team (25 offshore resources)

• Implemented QlikView platform to consolidate data from Turn, MediaMath, and other DSPs for enhanced reporting within a 25-member trading team; Change program leadership for utilization and requests

• Managed training initiatives on analytics software, leading offshore teams, and related procedures.

• Created 30+ resources, including process documents, checklists, and training materials, to boost sales teams' effectiveness in client delivery

Additional Relevant Experience

Orbitz Worldwide, Chicago, IL 2006-2010

Manager, Revenue Management, 2006-2010

Global revenue management of US/Canada ($32MM) and Latin America ($18MM) markets Hyatt International, Chicago, IL 2004-2006

Park Hyatt Chicago (202 rooms/suites, flagship), Revenue Manager, 2004-2006 Marriott Branded Properties, Illinois / Utah 1999-2004 Salt Lake Marriott City Center (359 rooms/suites), Revenue Manager, 2002-2004 Residence Inn Salt Lake City Airport (104 suites), Assistant General Manager (104 suite property), 2001-2002 Courtyard Salt Lake City Airport (154 rooms)/Residence Inn Salt Lake City Airport (104 suites), Task Force Lead, 2001 Courtyard Chicago Midway Airport (174 rooms), Assistant Operations Manager, 2001 Residence Inn Peoria, IL (66 suites), Assistant General Manager, 2000-2001, GSA 1999-2000 Fairfield Inn Mattoon, IL (63 rooms), Guest Service Agent, 1999-2000 Education

Bachelor of Science, Business Management; Eastern Illinois University, Charleston, IL

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