Operations Leader with Hospitality & Logistics Expertise

Jeffery Lynn

816-***-**** **********@*****.*** linkedin.com/in/jefferylynn/

Summary

• Over 8 years in logistics, quoting, booking, and tracking

• Seasoned professional in the restaurant and bar industry throughout the Kansas City metropolitan area

• Over 30 years of customer service in the hospitality industry with an impeccable reputation in the community

• Wide-ranging experience in staff development and retention, with a focus on excellence in customer service

• Proven ability to streamline operations to optimize profit and long-term viability

• Dedicated manager/employee with a strong work ethic and ability to build lasting client relationships

• Uniquely ability to effectively communicate and develop rapport with customers, vendors, and staff

• Ability to identify and resolve problems in a timely and efficient manner

• Easily deliver positive spirit in the work environment and organize priorities to ensure productivity Education

Southwest High School Kansas City, MO

High School Diploma 1983-1987

Experience

E-Commerce May 2024 - January 2025

Owner / Manager Kansas City, MO

Developed customer-centric solutions to increase satisfaction and repeat business

Delivered proactive customer service to resolve issues CED Greentech Renewables March 2020 - February 2024 Manager / Logistics Manager / Inventory Manager Kansas City, MO

Led projects to optimize logistics operations, improving delivery times and reducing costs

Managed inventory, enhancing stock accuracy and order fulfillment efficiency Freight Quote / CH Robinson August 2016 - February 2020 Account Representative Kansas City, MO

Responsible for sale, Quoting, booking, and customer service

Maintaining customers and finding new customers

Ensured customer satisfaction throughout all levels of sales and service Neighborhood Garage Door Service February 2016 - July 2016 Sales Representative Kansas City, MO

Responsible for Sales and service, Negotiating bids, and servicing existing systems

Ensured customer satisfaction throughout all levels of sales and service Maloney’s Sports Bar & Grill October 2015 - February 2016 Bartender / Bouncer / Manager Kansas City, MO

Oversaw shift operations while effectively serving and interacting with customers

Developed and cultivated a strong and loyal customer base, increasing establishment sales

Ensured customer satisfaction throughout all levels of service Flo’s Poke a Dot Lounge November 2013 - August 2015 Bartender / Bouncer / Manager Kansas City, MO

Oversaw shift operations while effectively serving and interacting with customers

Marketed and advertised the establishment via social media and interfacing with client base

Managed all transactions and verify the accuracy of all accounting practices Aspen April 2013 - December 2014

Sales Associate Kansas City, MO

Responsible for negotiating bids to ensure company profitability and customer satisfaction

Surveyed and supervised installation to ensure customer specifications were met and exceeded

Performed customer follow-up to obtain customer feedback and communicate areas of growth back to the company

Bobby Baker’s Lounge January 2005 - January 2013

Bartender / Bouncer / Manager Kansas City, MO

Primary bartender, responsible for shift oversight and effective operations

Developed and cultivated a strong and loyal customer base, increasing establishment sales

Ensured customer satisfaction throughout all levels of service Stroud’s Restaurant November 1985 - September 2013 Operator / Owner Kansas City, MO

Industriously worked from a dishwasher at the age of 15 to co-owner, learning every aspect of the operation

Responsible for operations management, sales, budget development, staffing, and cost control

Consistently one of the highest-rated restaurants in the metropolitan, earning the coveted James Beard Award Additional Experience

Other Workplaces: Charlie Hooper’s, Waldo Bar, Daily Limit, Coach’s Bar and Grill, Pockets Lounge, Fuzzy’s South Bar and Grill

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