Customer Service & Warehouse Specialist - ASAP Available
Resume:
Patricia Henry
I am a loyal and dependable employee who can work alone or as part of a team
De Funiak Springs, FL 32433
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Professional Summary
Detail-oriented customer service professional with over 10 years of experience in warehouse and customer-facing roles. Proficient in handling high-pressure situations, resolving customer complaints, and cross-training in multiple departments. Possess a strong work ethic and ability to learn new tasks. Currently enrolled in business management studies. Authorized to work in the US for any employer
Work Experience
Crewman
ASAP Rentals/ Uhaul-De Funiak Springs, FL
July 2024 to September 2025
• Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
• Ensured the safe handling and transportation of fragile or perishable items
• Adhered to all traffic laws and regulations while operating company vehicles
• Managed delivery routes effectively to optimize efficiency and minimize fuel consumption
• Assisted in the setup and breakdown of special events, ensuring all equipment and materials were properly organized
• Demonstrated strong problem-solving skills by effectively resolving conflicts among attendees or addressing last-minute changes in event plans
• Conducted thorough vehicle inspections before and after each rental period to ensure proper maintenance standards were met
• Assisted customers in selecting the appropriate vehicle based on their needs, preferences, and budget constraints
• Maintained cleanliness and organization of the rental office space to create a welcoming environment for clients
• Participated in ongoing training sessions provided by management to stay updated on new products/ services offered
• Provided detailed explanations of rental charges on invoices or receipts to ensure transparency and avoid any confusion
• Managed cash transactions accurately by processing payments, issuing refunds, and reconciling daily sales reports
General Laborer/Forklift Operator
Martins Home Solution-De Funiak Springs, FL
January 2022 to June 2024
• Followed safety protocols and procedures to ensure a safe working environment for all team members including sweeping, removing debris, and disposing of waste properly
• Performed various physical tasks such as digging, lifting, and carrying heavy materials
• Operated power tools and equipment safely and efficiently to complete assigned tasks
• Demonstrated strong work ethic through punctuality, reliability, and dedication to job responsibilities Unloader
FedEx-De Funiak Springs, FL
February 2020 to January 2023
• Efficiently unloaded and sorted incoming shipments of merchandise in a fast-paced warehouse environment
• Trained new employees on proper unloading techniques and safety protocols
• Supported cross-training initiatives by learning additional tasks within the warehouse
• Utilized pallet jacks and forklifts to safely transport and store items in designated areas Tier 2 Customer Service Representative
Maximus-Panama City, FL
July 2016 to January 2020
• Utilized problem-solving skills while collaborating with tier 1 CSRs to escalate complex issues and ensure timely resolution
• Leveraged knowledge base articles to quickly resolve common customer complaints or problems, served as a escalation point
• Successfully reduced call wait times by efficiently handling inquiries, Managed high-pressure situations calmly, multitasked, and answered a high-volume inbound call center
• Cross trained in multiple departments
Education
Business Management (Some College)
Strayer University-Florida-Remote
February 2022 to Present
GED
Tom P Haney Technical Center-Panama City, FL
September 2013 to October 2013
Skills
• Ventilation management protocols
• Lawn Care
• Order picking
• New construction painting
• Power washer
• Assembly
• Supervising experience
• Shift management
• Technical Proficiency
• Shipping & Receiving
• Chemical surface cleaning
• Microsoft Office
• Retail math
• HIPAA (6 years)
• Merchandising (5 years)
• Leadership (6 years)
• POS systems
• Writing skills
• Maintaining an organized workspace
• Outdoor work
• Customer communication
• English
• Cash handling
• Patient care
• Planograms
• Typing
• Materials Handling
• Google Sheets
• Productivity software
• Brush painting
• Roller painting
• HAZMAT protocols
• Heavy lifting
• Driving
• Mowing
• Balancing end-of-day transactions
• Sales transaction processing
• Organizational skills (6 years)
• Retail sales
• Sales
• Structural painting - Structural painting experience (Less than 1 year)
• Computer skills
• Warehouse Experience
• Retail management
• Phone etiquette
• Safety standards in production
• Load securing safety procedures
• Mobile devices
• Customer support experience within e-commerce industry
• Computer operation
• POS (10+ years)
• Load & Unload
• Pallet Jack
• Drywall
• Primers for structural painting
• Communication skills
• Delivery driver experience
• Basic math
• Grammar Experience
• Customer service
• Optical experience
• Restoration painting
• Retail sales transactions
• Handyman
• Inventory control
• Manufacturing
• Quality standards in production
• Computer literacy
• Passenger vehicle
• Commercial painting - Largest number of commercial painting projects worked on yearly (1-5 projects)
• Residential painting
• Quality control
Certifications and Licenses
Driver's License
December 2026
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