Veterans-oriented IT Support Professional with Security Focus

Education Experience:

**** ******** ****** ** ****** Security Studies – Angelo State University, San Angelo TX

**** ******** ** ***************** ******* – Angelo State University, San Angelo TX

2004 High School Diploma – Central High School, San Angelo TX

Professional Experience:

2022 – Present – Service Center Technician – Angelo State University, San Angelo, TX

Delivered excellent quality customer service as part of the Information Technology team.

2019 – 2022 – Commissary Cashier – Goodfellow Air Force Base, San Angelo, TX

Provided top quality customer interaction and service at local DECA facility.

2018 – 2019 – Museum Guide – Fort Concho, San Angelo, TX

Conducted guided tours on local historical landmark to various parties while maintained a high degree of professionalism in interacting from within the United States and even foreign countries.

2017 – 2018 – Service Attendant – AVIS Car Rental, Mathis Airport, San Angelo, TX

Serviced rental cars upon return via non-mechanical cleaning local regional airport.

2016 – 2018 – Relief Manager – SECURCARE Self Storage, San Angelo, TX

Managed security compliance and ensured quality assurance for customer’s storage units.

2014 – 2016 – Security Guard – Tricorps Security based out of San Angelo, TX

Maintained a Class 2 Security License at numerous petroleum rig sights for 12 hours shifts.

2011 – 2014 – Senior Store Associate – Goodfellow Army and Air Force Exchange Service San Angelo, TX

Sold and managed inventory upkeep of standardized military uniforms and accessories.

2007 – 2010 – Senior Airman – United States Air Force, Lackland Air Force Base San Antoinio, TX

Assembled computers and administered telecommunication systems within a military hierarchy. Installed and performed troubleshooting for MS Windows XP and Windows workstations.

2005 – 2007– Camera and Audio Operator – KLST San Angelo, TX

Produced commercial audio-visual programming in a broadcast news environment.

Technical Experience and Certifications:

2023 – Present – Service Center Technician – Trained in the use and troubleshooting of Windows and Apple OS, as well as the installation of hardware and desk stations. Utilizes Bomgar, Login Timer, Active Directory, Rua and SNOW to assist customers and clients.

2007 – 2010 – Held Top Secret Security Clearance, utilized Administrative tools to allow for specific programs for colleagues to complete their mission, worked On Suns and Windows systems.

Volunteer History:

2017 – 2018 – Broadcaster – Volunteer work at RAM Radio Angelo State University, San Angelo, TX

Performed broadcasts for various programs that educate and motivate college peers.

2011 – 2013 – Founder – Student Veteran Organization at Angelo State University, San Angelo, TX

Coordinated college outreach for veterans as they became college students.

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