Customer Service Professional with Healthcare Experience
Resume:
Brenda O. Gaines Blake *** S. West Street Unit# **3, Easton, MD 21601
********@*****.*** 410-***-****, mobile
EMPLOYMENT
May 8, 2017, thru Present
Delmarva Community Action Center, 2450 Cambridge Beltway, Cambridge MD 21613
Assist all incoming guests with one of the services the agency offices. Promptly direct them to the appropriate staffer.
Utilize customer service skills including data entry and multiple Microsoft Office Skills.
Inform and update the public and staff of the annual closings and early dismissals verbally and written documentation.
Coordinate and maintain meeting schedules with staff and management as needed.
Maintain a weekly calendar for clients and staff during tax season.
Obtain necessary information for the successful operation of the Food Pantry. Utilizing confidential information from clients to complete a database.
Complete the necessary intake documents during tax season and as needed for the Food Pantry.
Operate multi-line console, fax machines, and computers.
June 1, 2014, thru July 12, 2025
Shore Medical Center at Easton, 219 S. Washington St. Easton MD 21601
Efficiently registered all incoming patients requiring medical attention, ensuring accuracy and confidentiality in patient information.
Coordinated promptly with triage nurses to report patients presenting with urgent or critical symptoms.
Served as a key communication link between the public, medical staff, and departments by relaying information clearly and professionally.
Utilized TigerConnect to message and coordinate with on-call staff after hours, ensuring timely response to patient and facility needs.
Monitored and communicated emergency medical codes, maintaining calm and accuracy in high-pressure situations.
Operated a multi-line switchboard console, fax machines, and multiple computer systems to support hospital communications and operations.
Demonstrated strong proficiency in computer and data entry skills, maintaining speed and accuracy across multiple software platforms. Aided and clear directions to patients, visitors, and staff to ensure smooth navigation throughout the facility.
Performed light maintenance and troubleshooting on office equipment to minimize downtime and maintain workflow efficiency.
August 12, 2011, thru 2017
Express Employment Professionals, 29466 Pintail Drive Unit# 1, Easton MD 21601
Greeting and welcoming the guests upon entering the building.
Handling customer calls politely and professionally.
Perform the required customer service skills including data entry but not limited to most Microsoft Computer skills.
Execute receptionist duties and tasks while using the knowledge and experience on the computer.
Coordinate and maintain a weekly calendar for clients and staff as needed.
Handling customer calls
Place needed supply orders, sort, and distribute promotional items.
Utilize my accounting skills as needed.
Complete employment and wage verifications, assembling benefit packages for insurance notifications, project leadership excellence, and arranging conference calls.
EDUCATION
I received a High School Diploma in 1983 from Easton High School in Easton MD.
COMMUNITY INVOLVMENT
CRBC (Citizens Review Board Committee),
UWIF (United Women in Faith),
OES (Order of the Eastern Star)
NAACP (National Association for the Advancement of Colored People)
REFERENCES
Ms. Rosetta Brown Supervisor 443-***-**** (mobile)
Delmarva Community Action Center 410-***-**** (work)
2450 Cambridge Beltway, Cambridge MD 21613
Ms. Vernette Hutchins Friend 301-***-**** (mobile)
3969 Wintersweet Dr., Decatur GA 30034
Mrs. Dorothy Palmer Educator 410-***-**** (mobile)
PO Box 624, St. Michaels MD 21663
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