Business Dev and Cust Service Leader, 25+ Years of Growth Expertise

Pamela J Ryan

***** ******** ***** **** *** **** Orlando, Florida 32837

Email: ******.********@*****.*** Mobile: 703-***-****

Business Development (BD) and Strategic Initiatives

U.S. Citizen authorized to work for any U.S. employer with 25+ years of experience in strategic partner management, business development, and enterprise growth across global technology, commercial, and federal markets. Proven record of driving multimillion-dollar revenue growth ($356M+) through ecosystem partnerships, go-to-market (GTM) strategy, and channel enablement across IT, energy, manufacturing, healthcare, defense, and public sector industries at companies like Sprint, IBM, and Nokia.

Expert in building and managing strategic alliances that deliver measurable business outcomes. Skilled at identifying and developing joint value propositions, co-selling strategies, and partner-driven innovation across cloud, mobility, security, and infrastructure solutions. Adept at leading partner programs, optimizing channel performance, and aligning global teams to achieve sales, marketing, and operational excellence. Collaborative leader experienced in influencing C-suite and cross-functional stakeholders across business, legal, and technical domains. Successfully created and accelerated multi-billion-dollar pipelines through data-driven territory growth initiatives. Recognized for building trusted relationships, navigating complex ecosystems, and driving growth.

WORK EXPERIENCE

PJR Consulting LLC, Founder and Principal to include Full Life Cycle Proposal, Reston, VA 05/2017-Present

Grew a start-up and referral business, cultivating trusted long-term relationships as an expert advisor in Early, Mid and Late Career including strategy, job search, resumes, interview strategies, Bios, and LinkedIn Profiles.

Wrote up to five federal proposals per week increasing win probability across government agencies including USDA, HHS, NIH, CDC, DOD, DHA, Air Force, Army, and Navy. Included all volumes, executive summary, win themes articulated requirements, technical acceptability, business registrations, and certifications using innovative pricing models, proposal outlines, proposal related questions, schedules, color review documents, final proposal documents and oral presentation materials.

Established in global markets as a social media writer for well-researched articles in Energy, Healthcare, transportation, financial and asset management markets, interviewing experts, researching, and as an author.

Built and delivered business-focused social media content for consumer and enterprises including Bios, LinkedIn Profiles, resumes Instagram as well as educational YouTube and Udemy Online courses.

ActioNet Inc, Manager of Proposal Managers, Vienna, VA 01/2025-09/2025

Oversaw a team of six including four proposal managers, one graphics designer and 1 Desktop Publisher aligning Civilian and Defense Portfolios for on time and compliant delivery with capture, technical, pricing, quality with a new Capture Mgr. surge, for ActioNet, mentor JVs’ DecisiveInstincts, IgniteAction, in a Capture Driven Process.

Built a proposal assignment pipeline across the team including DTP and Graphics addressing work life balance.

Assessed and provided performance evaluations to the team as was an initial evaluation in the form of identifying goals, proposal management observations with examples and collaboration efforts.

Organized, wrote, and reviewed proposals for both defense and civilian identifying authors, compliances, and templates from RFPs, building schedules, organizing teammates and partners and daily tag ups.

Capgemini, Director of BD to include Full Life Cycle Proposals, Sterling, VA 11/2014-02/2017

Increased revenue $8M+ annually by architecting, writing, and closing proposals up to $25M, driving global teams in design, negotiation, multi-year contracts and solution definition including pricing, partnership and talent development using Microsoft Office, Adobe PDF, and guiding SMEs to storyboard.

Spearheaded global teams of 20+ requiring to the minute communication with management, client, teammates inclusive of proposals, presales resource planning, solutions, pricing, staffing, and statement of work (SOWs).

Contributed to Large Federal Proposals focused on technical writing, Win Plan, Cloud, Mobility and Security.

Digital Management Inc, Regional Director of Enterprise Sales, Bethesda, MD 08/2013-11/2014

Closed new logos based on $105M+ Nationwide Salesforce collaborative and qualified pipeline.

Signed 10+ new logos including Rollins, Exelon, and 3M leveraging strategic partnership agreements like IBM.

Prepared and attended ~4 events introducing DMI services into the commercial space.

IBM, Strategic Outsourcing & Security BD, Dulles, VA 06/2010-07/2013

Sought after to return to IBM and lead 30+ RFP deal teams thru unsolicited bids using innovative pricing models, solutioning, schedules, color review documents, final proposal documents, oral presentation materials. Contributed to Large Federal Proposals focused on technical writing, Win Plan, Cloud, Mobility and Security.

Grew account revenue $50M+, in industrial and distribution sectors with focus on Mobility, Testing Services, Security Services, innovative Cloud solutions, Analytics, B2B and Healthcare.

Grew primary enterprise account 2000% through the execution of new deals including selling client first cloud solution, designing an IaaS solution with unique pricing strategies, initiating an analytics strategy placing staff augmentation resources. Recruited by the IBM security bd to build and grow the business.

Reduced operational costs 30% annually engaging with cross technology teams and creating solutions.

Energy Ways LLC, Founder & Principal, Reston, VA 01/2009-06/2010

Ushered by Nokia to create and deliver an 18-month international trade-partner marketing device strategy to a major telecommunications customer, using Microsoft Office.

Planned and executed a three major industry marketing events including GSM World Congress, CTIA, Telecommunications Conference, meeting KPIs with 100% customer satisfaction and budgets to 1-2% accuracy.

Nokia, Global BD Director & Strategy Implementation, VA, TX & LTA 11/1996-01/2009

Sold and positioned Nokia partnered with Nokia Siemens End to End 4G WiMAX Solutions valued $300M+.

Led hired and coached cross functional teams in end-to-end RFIs/RFPs, developing customer and partner relationships, technology architecture, HR nonunion and union staffing, pricing strategies and guiding SMEs.

Drove a cross industry GTM Program inclusive of 75+ clients, partners, competitors, enabling on-time product delivery of 1st WiMAX Product as well as ecosystem strategic thinking.

Progressed sales growth $12M+ in LTA, year 1, closing small and large deals by developing multi-lingual C-Level relationships with all customers via accurate customer analysis and aligned strategies.

EARLY CAREER EXPERIENCE

Texas Instruments, Program Manager, Plano, TX 11/1995-11/1996

Titan Client Server Technologies, Maintenance Operations & Systems Test Manager, Irving, TX 05/1994–11/1995

IBM, Programmer and BD, Fishkill, NY 05/1985–05/1994

EDUCATION

MS, Management Information Systems, Marist College, Poughkeepsie, NY (1994)

BS, Computer Science, Minor in Math, Manhattan College, Riverdale, NY (1985)

GEN AI CERTIFICATIONS, SALES, ANALYTICS AND COMMUNICATION TRAINING COURSES

Google Cloud Introduction to GenAI Model, Google Badges: Introduction to GenAI, Introduction to LLM, Introduction to Responsible AI, IBM Technology – How to Build Enterprise Ready Foundation Models

Ballroom Dance – Leadership Techniques and Methodologies, Holden Sales Training and Consulting, Consulting Accelerator, Business & Digital Strategy, Analytics, Agile, Clarizen Master Class

TECHNICAL PROFICIENCIES, METHODOLOGIES AND PROCESSES

IBM, AWS, Azure, Google, Hybrid, Public, Private, IaaS, PaaS, SaaS, Oracle, SAP, Tableau, Elastic, Logstash, SharePoint, Microsoft Office (Word, Excel, PowerPoint, Outlook), MS Teams, Visio, Adobe PDF, Windows, Linux, Unix, Lotus Notes, SDLC, Agile, Project Management, Shipley Methodology, Google DOCs, Sheets, ICMS

ASSOCIATIONS, COMMUNITY AND VOLUNTEER

Award Winning Ballroom Dancer, National Dance Council of America (NDCA), STEM Elementary School Volunteer 4th Grade, Advocate for Fight Colorectal Cancer, Relay for Life- Corporate Sponsorship Fundraising, United Way Corporate Sponsorship Fundraising Executive & Employee Level, Cancer, and Stroke Caregiver for patients.

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