Senior Technical Program Manager Cloud & Risk Focus

Wendi Cofield

Maryville, IL 618-***-**** *********@*****.***

Professional Summary

Strategic and results-driven Senior Technical Program Manager with over 5 years of experience leading cross-functional teams to deliver complex, high-impact technology initiatives across global organizations. Proven track record of aligning business goals with technical solutions, optimizing program performance, and driving innovation through agile methodologies, stakeholder engagement, and risk management. Adept at scaling programs, building strong team cultures, and navigating ambiguity in fast-paced environments.

Work Experience

Mastercard Technologies St. Louis MO

Senior Technical Program Manager April 2019 – April 2025

●Orchestrated the enterprise-wide cloud migration of over 30,000 virtual workspaces, modernizing the company's IT infrastructure and enabling a seamless transition to a hybrid work model

●Design and implement a new risk management process, creating a centralized register that tracked risks across the portfolio and improved leadership visibility into potential blockers

●Communicate with defined goals, choosing appropriate channels and cadences for updates, being transparent and honest, managing expectations, and fostering a collaborative relationship

●Lead complex engineering projects to completion by managing cross-team dependencies and eliminating critical blockers to guarantee delivery

●Architect and govern project roadmaps, translating strategic goals into actionable milestones and deliverables to ensure alignment across all stakeholder groups

●Maintain project momentum by identifying timeline risks, resolving bottlenecks, and ensuring all cross-functional activities are synchronized with key delivery dates

●Drive alignment on project roles and responsibilities, analyze availability of resources and identify roadblocks

●Accelerated issue resolution by strategically engaging SMEs to expedite decision-making and judiciously escalating critical blockers to protect project timelines

●Act as scrum master facilitating all core Agile ceremonies (PI Planning, Daily Scrum, Capacity Planning) to align on scope, manage timelines, and ensure the successful delivery of sprint goals

Centurylink St. Louis, MO

Sr. Project Manager, BSDO Complex September 2013 – April 2019

●Managed a high-stakes portfolio of 20+ concurrent hosting projects for flagship customers, optimizing infrastructure to improve performance and ensure service availability

●Co-developed a new operational framework for project delivery, codifying implementation steps and timelines that improved forecast accuracy across projects annually

●Elevated the performance of solutions delivery team by implementing a structured weekly mentoring program and a rigorous order review process, reducing delivery errors

●Overhauled the entire virtual infrastructure (300 nodes, 800 VMs) across all company sites, leading to an increase in system stability and a more resilient, modern platform

●Directed the change management process for a company-wide upgrade, successfully coordinating 200+ maintenance events while ensuring compliance and zero unplanned service downtime

Windstream Technologies St. Louis, MO

Network Operations Center Engineer Level II May 2011 – September 2013

●Oversaw a complex infrastructure of 25,000+ network devices, servers, and IoT endpoints, reducing Mean Time to Resolution (MTTR) through rapid troubleshooting and incident escalation

●Operated within a 24/7 Network Operations Center (NOC), leveraging a multi-screen command center environment to monitor the real-time health and performance of global infrastructure

●Rapidly diagnosed and resolved high-severity hardware and circuit outages, maintaining network availability for key enterprise services

●Served as the primary point of contact for technical incidents, leveraging the Oracle ticketing system to manage issue resolution and maintain customer satisfaction (CSAT) score

●Improved the first-time fix rate by providing precise remote diagnostics and step-by-step troubleshooting instructions to a team of field technicians during system and device outages

Skills

Program Lifecycle Management, Risk Mitigation, Budget Management, Technical Roadmapping, Cloud Infrastructure, Vendor Management, Scaled Agile Framework (SAFe Certification), Product Development, Data Analysis, Jira, Rally, CoPilot, Office 365

Education

Bachelors in Computer Management Information Systems Southern Illinois University Edwardsville

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