Operational Leader with Customer Focus
Resume:
Wendy Batterbee
PO Box *** ***** Canada Way Birch Run, MI 48415 989-***-**** **********@*****.***
Objective
Dedicated and adaptable professional committed to providing exceptional customer service while supporting business goals and team development. As a manager, I foster a productive, communicative, and goal-driven environment. I aim to grow within a company and contribute meaningfully to its long-term success.
Education
Davenport University
Core Competencies
• Customer Service Excellence
• Leadership & Staff Management
• Communication & Team Collaboration
• Problem-Solving & Conflict Resolution
• Operational Support & Scheduling
• Adaptability in Fast-Paced Environments
Professional Experience
Insurance Agent Bankers Life April 2025 – Present
• Initiate cold calls and door-to-door outreach to generate appointments.
• Present insurance products and services to potential clients.
• Build and maintain lasting client relationships.
Delivery Driver Amazon September 2024 – April 2025
• Conduct pre/post-shift vehicle inspections and maintain cleanliness.
• Load and organize packages for efficient delivery routes.
• Provide timely and courteous package delivery service.
Customer Service Advocate Carvana June 2024 – September 2024
• Delivered and retrieved vehicles while ensuring customer satisfaction.
• Supported team members with onboarding and daily preparation.
• Curated customer assignment packets to streamline operations.
Business Support Specialist DM Burr August 2022 – June 2024
• Conducted client site visits to evaluate satisfaction levels.
• Mediated between customers and supervisors to resolve concerns.
• Collaborated with corporate teams to address service issues.
Site Supervisor DM Burr at Brandon School District January 2022 – August 2022
• Supervised custodial staff across four schools.
• Coordinated event schedules and ensured cleanliness standards.
• Managed staff discipline and communicated with school administrators.
Floater Custodian DM Burr Group October 2020 – January 2022
• Provided flexible custodial support across multiple sites.
• Responded to client requests and maintained facility standards.
Showroom Customer Service Associate Hayes Specialties Corporation March 2019 – October 2020
• Supported showroom customers and managed inventory levels.
• Designed displays and organized trade show samples.
• Handled overflow calls and updated product labeling.
Accounting Clerk / Purchasing Assistant Iwen Tool Supply January 2018 – March 2019
• Managed invoices, payables, and credit card reconciliations.
• Oversaw direct ship purchasing and vendor communications.
References
Available upon request.
Cover Letter
Wendy Batterbee
PO Box 158
10615 Canada Way
Birch Run, MI 48415
**********@*****.***
To whom this may concern,
I am writing to express my interest in a position with your organization. With a strong background in customer service, team leadership, and operational support, I am confident in my ability to contribute positively to your team and help drive company success.
Throughout my career, I have held roles that emphasize accountability, adaptability, and results. At DM Burr, I rose from a floater custodian to a site supervisor and later a business support specialist, a trajectory that reflects my work ethic and leadership capabilities. My time with companies such as Amazon and Carvana further honed my organizational and customer service skills in high-pressure, fast-paced environments. Most recently, in my role as an Insurance Agent at Bankers Life, I’ve developed strong communication and relationship-building abilities.
I pride myself on being a team player who leads by example. My ability to connect with people, solve problems creatively, and support operations at both the employee and customer level makes me a strong candidate for a dynamic work environment like yours.
I would welcome the opportunity to speak with you further about how my skills and experience align with your team’s needs. Thank you for your time and consideration.
Sincerely,
Wendy Batterbee
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