Loss Prevention & QA Specialist with Risk & Safety Focus
Resume:
Demarcus Boyd
Irving, TX *****
************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Loss Control Specialist
CRU Group-Irving, TX
February 2023 to June 2025
• Conducted thorough risk assessments of commercial and industrial facilities, identifying potential hazards and recommending corrective actions
• Conducted safety inspections and audits to ensure compliance with OSHA and other relevant regulations
• Worked with claims adjusters to ensure timely and appropriate claims resolution
• Developed and implemented strategies to reduce claims costs and improve claims management efficiency
Genpact
Quality Assurance Specialist-Richardson, TX
December 2018 to July 2022
• Monitor inbound and outbound calls/chats for customer service performance as well as accuracies of company policies
• Conducted weekly team and one-on-one coaching sessions
• Data Entry
• Assist with new hire training for incoming QA agents Facilities Assistant
Sterling Personnel, Inc.-Garland, TX
June 2018 to November 2018
• Monitored facility to ensure that it remained safe, secure and well-maintained
• Managed leasing of facility space
• Acquired, distributed and stored supplies
Sales Associate
PPG Paints-Garland, TX
October 2016 to May 2018
• Introduced promotions and sale opportunities, enticing customers
• Engaged with guests to understand and anticipate customer service needs
• Followed up with customers after sales, keeping retention levels high and capitalizing on cross-selling opportunities
• Operated cash register and POS to process sales transactions and handle payments Sales Associate/Customer Service
Sherwin-Williams-Dallas, TX
February 2016 to October 2016
• Greeted and escorted customers to product racks and shelves to assist with finding merchandise
• Drove sales through customer relationship building and suggestive selling techniques
• Used knowledge of company products and services to recommend solutions to customers
• Built and established strong relationships with customers, enabling long-term partnerships Sales Associate
WALMART-Garland, TX
July 2013 to November 2015
• Performed cleaning tasks, keeping store neat and organized
• Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards
• Promoted visual presentation standards by keeping store replenished
• Alerted management to potential security issues, supporting loss prevention and reducing shrink Education
Business (Associate's degree)
Eastfield College-Mesquite, TX
September 2014 to May 2018
High school diploma
Lakeview Centennial High School-Garland, TX
August 2010 to June 2014
Skills
• Date Capture and Analysis (3 years)
• Microsoft Office (8 years)
• Procedure and Protocol Use (5 years)
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