Senior Patient Financial Services Professional
Resume:
Earleen Johnson
Mesa, AZ 85212
480-***-**** • ***********@*****.***
Objective
To accept a fabulous job offer for remote work with the opportunity to make a difference for the company and the clients.
Work Experience
Customer Service Rep II - Inbound calls
PNC Bank Financial Services
Inbound calls 40-70 per day
Assistant Store Manager
Kum & Go Convenience Stores Senior Financial Counselor Valley Oncology AKA Ironwood Cancer Centers
Greeted New patients to the practice after verifying insurance and benefits. Calculated cost of treatment using ICD 9 and CPT codes, then counseled patient on insurance options and payment options.
Assessed expenses of care to ease patients' financial challenges. Helped with any social issues patients face- i.e., dog grooming, housekeeping, support systems.
If necessary, worked with pharmaceutical reps to obtain free or discounted meds for the patient.
Worked closely with physicians and administration to guarantee that the patients costs were
Senior Patient Financial Representative
Banner Health
Maintained confidentiality of all patient information according to HIPAA regulations.
Contacted insurance companies to check status of claim payments. Responded to incoming calls from patients related to their bills and and or accounts in a timely manner.
Generated monthly statements for patient accounts and sent out via mail or email.
Collaborated with internal teams such as clinical staff, customer service representatives, and collections department when necessary. Received payments and posted amounts to customer accounts. Oversaw four collectors - training, development, and margins 10/2009
Maintained positive relationships with outside collection agencies Turned accounts to collections after exhausting all efforts, including charity applications.
Department Safety Coordinator and HIPAA educator.
References
Education
GED
Gateway Technical College, Elkhorn Some College (No Degree): Customer Service Certificate
Maricopa Community Colleges, Rio Salado Community College Some College
(No Degree): Community Psychology
Southern New Hampshire University
Other Activities
I love photography and snap as much as I am able. I like to fish. I enjoy helping others. Customer Service Expert Quick learner and typist Obtained a certification in Customer Service Skills to which I taught my peers and superiors.
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