Medical Billing & Customer Service Specialist

VICKY STEVENSON

McDonough, GA 470-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Detail-oriented and highly experienced Medical Billing and Customer Service Specialist with 25+ years of experience in healthcare settings. Skilled in insurance verification, claims processing, front office operations, and patient account management. Strong communicator with a positive attitude, known for providing exceptional service in fast-paced environments. Adaptable, ethical, and eager to take on new challenges.

CORE SKILLS

• Medical Billing & Coding (ICD-10, HCPCS)

• Insurance Verification & Pre-Authorization

• Claims Processing & AR Follow-Up

• EOB Interpretation & Payment Posting

• Patient Scheduling & Front Desk Support

• IMS & eClinicalWorks (ECW) EMR Systems

• Microsoft Office Suite (Word, Excel)

• Call Center & Customer Service

PROFESSIONAL EXPERIENCE

Insurance Verification Specialist

Noble Billing LLC – Costa Mesa, CA Jul 2023 – Jul 2025

• Verified patient eligibility and benefits for multiple rehab facilities.

• Updated insurance records and obtained pre-authorizations.

• Partnered with billing to resolve denials and track claims.

Front Desk/Billing Specialist

Pain Management Specialist of Atlanta – Stockbridge, GA Jun 2010 – Apr 2023

• Trained new front desk staff and managed appointment scheduling.

• Verified insurance, maintained patient accounts, and coordinated care.

• Processed claims, posted payments, and handled billing inquiries.

• Reviewed EOBs, applied correct codes, and submitted corrected claims.

Customer Service Representative

Quest Diagnostics – Tucker, GA Sep 2000 – Oct 2008

• Assisted patients and providers with benefits and billing in high-volume call center.

• Handled 100+ calls daily, achieving performance goals in service and resolution.

Customer Service Representative

UnitedHealthcare of Georgia – Atlanta, GA May 1995 – Sep 1999

• Provided benefits education and billing support to members and providers.

• Resolved service complaints and improved customer satisfaction.

EDUCATION & CERTIFICATIONS

Medical Billing/Coding/Office Admin Certification

Javelin Tech – Morrow, GA Nov 2010

Associate of Arts (A.A.) – Graphic Design

Westwood College – Atlanta, GA May 2003

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