Customer Service Specialist with Account Management Focus

Customer Service Representative Customer Service Account Manager

Area of Interest: Customer Service

Qualifications Profile

Initiative-taking, customer-focused, and multifaceted professional, with extensive experience in business management, operations oversight, and customer service within various industries. Armed with exceptional problem-solving experience in customer service and listening skills in accurately assessing client’s needs to guarantee first-rate client satisfaction and exceed their expectations. Keynoted for solid work ethic, with capability to handle and fulfill multiple priorities and tasks while ensuring efficiency and timeliness. Equipped with exceptional communication and interpersonal aptitudes in cultivating long-term working relationships with professionals at all levels. Graduated in 2023 from Georgia Northwestern Technical College in the Field of Healthcare Medical Coding and Billing, was certified in Medicare Billing: 837I & Form CMS-1450 and Medicare Billing: 837P & Form CMS-1500 and received my Certificate as a Healthcare Billing and Coding Specialist.

Core Competencies

Business Administration

Regulatory Compliance

Report Generation

Account Management

Transaction Processing

Cross-functional Collaboration

Professional Experience

Georgia Department of Driver Services Rome, GA

Driver Examiner 2 2021–Present

Provide support to customers in acquiring their driver’s license by processing their request and guiding clients to the assigned area for knowledge test.

Demonstrate expertise in facilitating road tests.

Receive certification in giving road and CDL test.

Employ outstanding customer service skills in responding to all client questions.

Piggly Wiggly Lindale, GA

Cashier 2021–Present

Assumed responsibility in ringing up customer’s groceries.

Rendered assistance to customer in locating items and answering questions.

Organized product shelves and displays to look appealing to customers.

The Cedarstream Company Cedartown, GA

Customer Service Account Manager 2011–2021

Efficiently handled more than 60 inbound calls on a daily basis in resolving various concerns, scheduling appointments, and closing sales.

Accomplished key assigned tasks in a timely manner with minimal supervision as well as completing accurate work tasks through keen evaluation of all orders.

Observed strict compliance with the established security procedures in securing customer and company information.

Administered record and office files on a daily basis.

Delivered outstanding exceptional guest relations by greeting visitors warmly and delivering immediate assistance.

Maintained clean, tidy, and free of debris work areas to maximize efficiency.

Made significant contributions in generating and executing effective decision making by submitting detailed reports regarding daily operations.

Closely collaborate with a diverse team in fulfilling daily objectives and achieving long-term goals

Aided customers with sales and service needs by going above-and-beyond to deliver exceptional support for all needs.

Earlier Career

AT&T Kennesaw, GA

Assistant Customer Service Manager

Aided Customers with sales and service needs by going above-and-beyond to deliver exceptional customer support for all needs.

Trained employees on new products and services, as well as customer service training

Assisted employees to achieve goals that were required by the company to obtain.

Managed employees in an inbound and outbound call que, taking calls, taking over irate calls, and taking accommodations for customers.

Education and Credentials

Healthcare Medical Coding and Billing

Dean’s List

Georgia Northwestern Technical College Rome, GA

Medical Transcription Certificate

President’s List

Georgia Northwestern Technical College Rome, Georgia

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