Service Technician with Equipment Installation Expertise

ERIC BENYON

Syracuse, NY ***** 315-***-**** ********@*****.***

Professional Summary

Dynamic service technician with extensive experience at STS Syracuse Trailer & Truck Equipment, excelling in installation and repair. Proven ability to enhance operational efficiency through preventive maintenance and troubleshooting. Recognized for attention to detail and reliability, ensuring optimal performance and customer satisfaction in fast-paced environments. Accomplishments

Professionally educated to install several pieces of Truck Equipment, ranging from but not limited to, liftgates, dry and refrigerated boxes for box trucks and snowplows. Skills

• Installation and repair • Attention to detail

• Preventive Maintenance • Valid Driver's license

• Punctual and reliable • Troubleshooting skills

• OSHA requirements • Maintenance and repairs

• Strong carpentry skills • Fabricating and welding

• Forklift operation • Heavy equipment operation

Work History

Service Technician, Shipping & Receiving, Delivery 09/2014 to 10/2025 STS Syracuse Trailer & Truck Equipment – Syracuse, N.Y.

• Diagnosed and repaired equipment malfunctions to ensure optimal performance.

• Conducted routine maintenance checks to enhance service reliability and reduce downtime.

• Collaborated with team members to troubleshoot complex technical issues effectively. Installed new equipment and explained operation and routine maintenance protocols to customers.

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• Received and inspected incoming shipments to ensure accuracy and quality standards. Processed outgoing shipments by preparing documentation and coordinating transportation logistics.

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Implemented improved storage solutions that maximized space utilization within the warehouse environment.

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Delivered packages efficiently while adhering to scheduled routes and customer delivery windows.

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• Operated delivery vehicles safely, following all traffic laws and company policies.

• Read maps, followed oral, and written instructions and used GPS technology to make deliveries. Press Operator, Helper 10/2010 to 02/2014

Empire State Container – Syracuse, NY

• Operated printing presses, ensuring quality and consistency of printed materials.

• Monitored production processes, identifying and resolving issues promptly. Conducted routine maintenance on machinery to minimize downtime and enhance operational efficiency.

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• Collaborated with team members to streamline workflows and improve production timelines.

• Loaded and positioned raw materials in loading and feeding mechanisms. Laborer 05/2009 to 09/2009

C&S Paving and Construction – Camillus, NY

Operated heavy machinery and equipment for paving projects, ensuring adherence to safety protocols.

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Assisted in site preparation and cleanup, maintaining organized work environments for increased efficiency.

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Collaborated with team members to execute construction tasks, fostering a cooperative work atmosphere.

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• Monitored material inventory levels and reported shortages to ensure consistent project flow.

• Loaded, unloaded, and moved material to and from storage and production areas. Shift Manager, Heavy Equipment Operator 05/2004 to 11/2007 Alternative Resources Management Inc. – Syracuse, NY

• Supervised daily operations, ensuring efficient workflow and adherence to safety standards.

• Trained and mentored staff on best practices for customer service and operational efficiency. Trained new operators on equipment handling, safety procedures, and operational best practices to promote workplace safety.

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• Operated range of heavy equipment on regular basis with advanced skill. Optimized machine performance with regular cleaning, lubrication, and maintenance checks in accordance with manufacturer guidelines.

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Streamlined excavation processes to meet stringent deadlines, operating excavators with precision.

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Over the Road Truck Driver 09/2003 to 01/2004

Trans Am Trucking – Olathe, KS

• Operated long-haul trucks, ensuring timely deliveries across diverse routes.

• Conducted pre-trip inspections to maintain vehicle safety and compliance with regulations.

• Managed logistics by planning efficient routes, minimizing fuel consumption and delivery times. Crosscut & Ripsaw Operator 08/1999 to 03/2003

Marsellus Casket Company – Syracuse, NY

• Operated machinery to ensure efficient production of caskets.

• Conducted quality inspections to maintain product standards and compliance.

• Collaborated with team members to streamline assembly processes and reduce waste.

• Trained new operators on equipment usage and safety protocols. Back of House Supervisor, Line Cook, Prep Cook. 07/1994 to 08/1999 Perkin's / Denny's Family Resturants – Camillus, NY

• Oversaw daily operations, ensuring compliance with health and safety regulations.

• Trained staff on food preparation techniques and kitchen equipment usage.

• Streamlined inventory management processes to reduce waste and improve order accuracy.

• Implemented quality control measures to enhance food safety and customer satisfaction. Education

GED 05/1994

Macellus Central Schools - Marcellus, NY

Associate of Science: Computer Engineering

Onondaga Community College - Syracuse, NY

Certifications

Have been certified in many OSHA areas over the years, though many have expired. Most recently certified by STS for forklift operation of 2 different types of forklifts as well as 2 different sizes. Standard and Very large standard forklifts as well as upright (reymond style) forklifts used for high and tight storage facilities.

About me, work and off work

It is a lot list and maybe too much. So to sum it up, I have many skills that I have obtained and carried on to my next job and sometimes through to another job. I have always been attentive to detail, willing to hear an alternative to my thoughts, because I am not always right and I am willing to learn new ways and new things. I have been called meticulous by many people, family, friends, co- workers and employers as well. I take pride in my work and try to accomplish any and everything set before me, but quality has always been a high standard for me. Over the years I have learned many skills for my

own interests as well as improving my home for the comfort of my family and guests. I have made many changes to home over the years, from removing a wall to expand the size of my living room to designing and installing a 2nd bathroom on the firstfloor of my home. I also do and have had a strong admiration for older vehicles since I was a teenager, to which I have a classic car I am currently restoring. I am constantly working with family & friends on their homes, vehicles, or side projects which also has turned in another source of knowledge that always continues to grow. There is ALWAYS something new to learn and i am always up to learning something new.

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