Operations & Guest Experience Leader

AL

AMY LOWE

**********@*****.*** 470-***-**** Atlanta, GA 30312

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Operations Management

Inventory Control

Policy and procedure adherence

Reservations management

Guest accommodations

Guest experiences

Clerical Support

Wendys International Decatur, GA

Assistant General Manager

11/2022 - Current

Managed daily operations of the store, including scheduling and supervising staff. Resolved customer complaints in a timely manner while maintaining a professional demeanor.

Provided training, guidance, and support to staff members on proper procedures and policies.

Managed store cash intake with high accuracy and prepared daily bank deposits. Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.

County Inn & Suites, Radisson Radisson, USA

Hotel Manager

11/2021 - 11/2022

Oversaw day-to-day operations of 330 room hotel

Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates

Collected room deposits, fees and payments

Welcomed each new arrival pleasantly and confirmed reservations and identification Confirmed important personal and payment information for compliance with security and payment card industry standards

Collaborated with team members to handle guest requirements from check-in through check-out

Oversaw fast-paced front desk operations and guests' needs at busy facility Embassy Suites Duluth, USA

Front Desk Receptionist

02/2018 - 11/2021

Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours

Introduced customers to resort amenities with pleasant and helpful demeanor Oversaw fast-paced front desk operations and guests' needs at busy facility Promoted hotel brand's loyalty program with each guest Reported facility and room maintenance problems to appropriate personnel for immediate remediation

Collected room deposits, fees and payments

Penn Foster

High School Diploma

Brunswick Job Corps Center Brunswick, GA

Associate of Science in CNA

Summary

Skills

Professional Work History

Education

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