Technical Support Engineer with Security Focus

NANDA GOBAL

Technical Support Engineer

Bangalore, India +91-894**-***** *************@*****.*** SUMMARY

Results-driven Technical Support Engineer with 2+ years of experience in IT Support, specializing in troubleshooting hardware and software issues, implementing security measures, and maintaining system stability. Proficient in Windows, Linux, AWS, MySQL, Salesforce CRM, and Microsoft 365 Apps (Outlook, Teams, OneDrive, SharePoint). Adept at collaborating with cross-functional teams to deliver seamless technical support and customer satisfaction. EXPERIENCE

Helpdesk Associate, NTT Data Services Present

- Delivered prompt technical support resolving hardware and software issues for end-users.

- Monitored and maintained Windows and Linux systems to ensure optimal performance.

- Implemented security controls, patches, and updates for enhanced system security.

- Supported user incidents adhering to organizational security policies.

- Provided ongoing support for Microsoft 365 core apps (Outlook, Teams, OneDrive). Data Integration Engineer, Indmax IT Services 09/2022 - 10/2023

- Managed secure AWS environments emphasizing user access and data protection.

- Strengthened MySQL and Salesforce CRM security configurations.

- Conducted API security tests via Postman and remediated vulnerabilities with developers.

- Oversaw secure SDLC practices using JIRA for project tracking. Network & Technical Training, Prompt InfoTech Pvt. Ltd 02/2020 - 11/2021

- Monitored network traffic and security incidents with SIEM tools.

- Managed firewalls, IDS/IPS, and endpoint security solutions.

- Performed vulnerability assessments and remediation recommendations.

- Contributed to security policy development and enforcement. Page 1

EDUCATION

- MCA (07/2024), Bharathiyar University

- BCA (04/2020), Rabindranath Tagore University

CERTIFICATIONS

- CCNA

- MCSE

- Basics of Networking (N+)

- Basics of Hardware (A+)

SKILLS

- Technical Support (Windows, Linux, M365)

- System Administration

- Incident Response & Threat Detection (SIEM)

- Network & Endpoint Security (Firewall, IDS)

- Microsoft 365 Suite (Outlook, Teams, OneDrive, SharePoint)

- MySQL & Salesforce CRM Support

- AWS Cloud Security & Management

- Analytical Problem-Solving

- Team Collaboration & Communication

LANGUAGES

English, Hindi, Tamil

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