Customer Service & Call Center Leader with Loans Experience
Resume:
Vincent L Skaggs
Gold Hill, OR *****
Summary
CSR work from home call center (processing Loans for Cross River bank)
Provided policy and service information
Answer multiple line calls from the clients
Education:
Lanphier High School
Bachelors in Kinesiology and anatomy at the University of Southern Illinois Carbondale
Phlebotomy School 2019 (Medford, Oregon)
Technical Skills
Microsoft A+ certified and proficient in Word, Excel, outlook
Mac certified 2015-2019
Certified in Body Geometry, RETUL, and F.I.S.T (medical fitting)
Worked with 500 pro racers on the Olympic team Also worked with public and retail store was also HR Generalist
Managed over 20 employees, processed payroll, Insurance, scheduling appointments, Inventory and taking client calls, Emails or Text from athletes and coaches.
Worked closely with team coaches and personal trainers (calls, emails, in person and text)
Handled all sales of fits and products.
Oversaw inventory and ordering to make sure we had everything necessary to do the fits.
Slack, Google doc Teams, outlook, Word and Excel
Professional Experience
TTEC Call Center
Aug 2021 – Oct 2024
Customer Service Representative
CSR work from home call center 110*150 calls in an 8-hour shift
I also had 21 CSR’s under me.
Monitoring calls to help up train the CSR.
Also, in charge of Making our metric each week
We were graded on efficiency, hold times, call times and TC3 (TC3 is any call back within the first 3 days from the day you took the call) We ran between 93% to 96% each week.
I also was responsible for coaching the CSR when they had issues with a call.
processing Loans for Cross River bank
FCR call center
Aug 2019- July 2021
Customer Service Representative
CSR work from home call center 110*150 calls in an 8-hour shift
Perform metrics
Managed client records
Provided policy and service information
Assisted customers with a warm professional attitude
Answered general questions
Handled online orders, retail order management.
In charge of inventory, profit loss statements.
Answer multiple line calls from the clients
Owner of HSP for Dish network
2010-2014
Inventory management (receivers and Dish components)
Fit, inc Master Bike fitter for the us Olympic team
2005-2019
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