Customer Service & Logistics Specialist
Resume:
sonja brown
Cedar Hill, TX *****
************@*****.***
Professional Summary
Detail-oriented customer service representative with 15+ years of experience in logistics and retail environments. Proven expertise in managing customer interactions, training new hires, and utilizing transportation management systems. Skilled in freight handling and inventory control, consistently ensuring efficient operations and high customer satisfaction. Seeking to leverage extensive experience in a remote customer service role to enhance client relationships and operational efficiency. Work Experience
Dock Worker
Fedex Freight-Dallas-Fort Worth, TX
April 2015 to September 2023
Load unload trailers, billing, interact with customers over phone and in person,locate freight through computer system or scanners,weight trailers, placard trailers when needed,weight trailers and freight,train and certify new hires.
Customer Service Representative
Walmart-Dallas, TX
May 2012 to March 2015
Check out merchandise, bill payments, returns,money orders,money grams and wires,utility payments,interact with customers.
Rehab Assistant
Centre For Nuero Skills-Irving, TX
April 2009 to October 2011
Assist patients with daily living skills, Assist with outings,Rotate patients daily obstacles in computer system.
Education
High school diploma
David W Carter High School - Dallas, TX
August 1994 to May 1998
Skills
• Materials Handling
• Maintenance
• Pallet Jack
• Transportation management systems
• Order Picking
• Warehouse Experience
• Packaging
• Front desk
• RF Scanner
• Forklift
• Order Picker
• Freight Experience
• Shipping & Receiving
• Microsoft Word
• Inventory Control
• Load & Unload
• Computer Skills
Certifications and Licenses
Forklift Certification
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