Customer Service Supervisor with 18+ Years Leadership Experience
Resume:
MG
Michelle Goforth
Professional Summary
Customer Service Supervisor with 18+ years of professional experience, specializing in customer care, daily operations and team building. A strong history of leading customer care teams to enhance overall performance and improve the customer experience.
Work History
Maersk - Customer Service Supervisor
West Chester, OH
06/2005 - 06/2023
● Oversee teams of 25+ Customer Care Agents
● Coached employees through day-to-day work and complex problems. Responded to customer inquiries and resolved complaints to increase satisfaction.
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Point of contact for escalated issues, identify solutions to maintain service level goals and ensure customer and client satisfaction
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Provide coaching and training on communication, customer service protocols, polices, and evaluate overall performance to deliver exceptional customer experience
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● Create spreadsheets/documents in Word/Excel for data tracking. *************@*****.***
Fairfield, Ohio 45014
Skills
● Customer Service
● Team Leadership
● Team Building
● Communication Verbal/Written
● Microsoft Word
● Microsoft Excel
● Quality Assurance
● Accuracy and attention to detail
● Multi-tasking
● Compliance Adherence
● Team Meetings
● Enforce Policies
● Call Monitoring
● Microsoft Office
● Clerical Support
Education
Mt. Healthy High School
Mt. Healthy, Ohio
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