Operations & Admin Leader with 20+ Years Experience

RUPA CHATTERJEE

*****************@*****.**.** +91-987*******

A-503, Nav Sanjivan Apt., Sector 12, Plot No.1, Dwarka

LinkedIn: www.linkedin.com/in/rupa-chatterjee-79031b15 Professional Summary

Multi-domain professional with over 20 years of experience in Product Merchandising, Executive Administration, and Travel Operations. Adept at leading global client communications, streamlining back-office functions, and handling end-to-end merchandising processes from sampling to shipping. Former Senior Merchandiser for top export firms like Li & Fung and Impulse Overseas, currently leading administration and executive support for a growing buying House Group Indigo. A versatile, dependable, and proactive planner with a passion for efficiency and excellence across product and process-driven roles.

Core Competencies

Product Merchandising & Buyer Coordination

Export Documentation & Production Planning

Executive Assistance & Travel Logistics

Visa & Forex Handling

Administrative Operations & Office Management

Cross-Functional Team Liaison

Vendor Negotiation & Sourcing

Client Communication & Account Management

Process Optimization & Workflow Support

Professional Experience

Head of Back Office Operations / Executive Assistant to CEO Group Indigo — Feb 2009 – Present

Oversaw entire office administration, facility support, and documentation handling.

Supported CEO with calendar management, event scheduling, and executive communication.

Managed global travel bookings and visa applications (USA, EU, UAE, etc.), including forex and accommodation logistics.

Coordinated internal workshops, team engagement programs, and office events.

Handled recruitment coordination, petty cash, and salary records as part of HR support.

Introduced operational improvements to reduce turnaround time in travel & admin workflows. Senior Product Merchandiser

Impulse Overseas Pvt. Ltd. — 2004 – 2007

Managed end-to-end product merchandising for accessories, leather goods, and costume jewellery.

Acted as liaison between international buyers and production units for timely execution.

Created costing sheets, monitored sampling timelines, and ensured compliance with client specs.

Maintained proactive follow-ups for dispatches and post-shipment documentation. Senior Merchandiser – Home Furnishings & Hard Goods Li & Fung (India) Pvt. Ltd. — 1993 – 2004

Led merchandising for global home décor brands across textiles, hard goods, and handicrafts.

Collaborated with suppliers and production teams for quality assurance and delivery tracking.

Interfaced with overseas clients for sample approvals, production feedback, and final shipment readiness.

Contributed to process optimization and vendor development strategies. Education & Certifications

Graduate – Delhi University

Diploma – Export Management (National Institute of Export Management)

Diploma – Secretarial Practice (Women’s Polytechnic)

Certificate – Human Resource Management

Certificate – Air Reservations & Travel (Galileo IATA) Technical & Digital Tools

MS Office Suite (Excel, Word, PowerPoint), Google Workspace

Galileo, Canva, Notion, ChatGPT, Jasper, InShot, Veed.io

Travel, Scheduling & Content Tools (basic AI video editing exposure) Key Strengths

Dual-domain expertise across merchandising and executive ops

Trusted in high-responsibility, founder-support roles

Clear communicator with strong global exposure

Fast learner and tool-adopter with attention to detail References

Available upon request

Last Drawn CTC: 15,00,000 P.A.

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