Customer-Focused Remote Support Professional with Experience

JAMAAL T. HOBBS

Long Beach, CA *****

Phone: 760-***-**** • Email: *************@*****.***

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PROFESSIONAL SUMMARY

Customer-focused and dependable professional with experience in behavioral support, documentation, client communication, and structured operations. Skilled in helping clients, resolving issues, providing clear information, and staying accurate in fast-paced environments. Strong leadership background with proven ability to support individuals, de-escalate conflict, and remain calm and professional. Seeking a remote Contact Center Representative role to bring strong communication, empathy, and service-driven support to your organization.

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CORE SKILLS

Remote Customer Support & Call Handling

Communication & Active Listening

Troubleshooting & Problem Resolution

Conflict De-Escalation & Empathy

Data Entry & Documentation Accuracy

Multitasking in High-Volume Settings

Microsoft Office & Digital Tools

Rehabilitation & Youth Mentorship

Professional Ethics & Confidentiality

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PROFESSIONAL EXPERIENCE

Janitorial Services Worker

Richard J. Donovan Correctional Facility 2023–2025

Maintained high sanitation and safety standards.

Communicated effectively with staff to support operations.

Followed structured procedures in high-pressure environments.

Assistant Clerk

California Men’s Colony 2019–2021

Assisted mental health staff with confidential documentation.

Managed files, records, and intake logs with accuracy.

Provided customer-style support in a clinical environment.

Advocacy Committee Member

Salinas Valley Corporation 2021–2022

Participated in youth advocacy discussions.

Identified needs and resolved communication gaps.

Supported team-based decision-making.

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LEADERSHIP & REHABILITATION EXPERIENCE

E.D.G.E. Program Member (Education, Diversion & Goals to Endeavor)

California State Prison, Corcoran 2022–2024

Selected for a leadership and youth-diversion program.

Led group and one-on-one sessions promoting positive change.

Recognized for mentorship, accountability, and professionalism.

Supported individuals with guidance, emotional stability, and problem-solving.

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EDUCATION

AA – Social and Behavioral Sciences, Coastline Community College (2023–2025)

Certificate – Business Management, Stafford Institute (2023–2024)

Certificate – Paralegal Studies, Blackstone Institute (2020–2022)

High School Diploma, Karl Holton High School (1997–1998)

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REFERENCES

Available upon request.

Contact this candidate