Relocation-Ready Operations & Customer Service Pro

Deon Griffin

Middleton, WI

708-***-**** ***********.**@*****.***

Professional Summary

Results-oriented professional with strong interpersonal skills and a commitment to excellence. Dependable and detail-focused, consistently producing high-quality work across diverse roles in logistics, operations, and customer service.

Professional Experience

American Airlines – Madison, WI

Customer Service Agent Jul 2024 – Aug 2025

- Assisted with ticketing and customer check-in at the counter

- Supported travelers at the gate counter

- Performed ramp agent duties including marshalling, wing-walking, and baggage handling Flex-N-Gate – Chicago, IL

Various Roles Aug 2018 – Mar 2024

• Forklift Driver

- Loaded and unloaded incoming commodities

- Staged parts and materials for production

- Stocked assembly line and maintained daily inventory

• Production Team Lead

- Supervised assembly line operators

- Verified proper installation of components

- Assisted with part changes within production timelines

• Quality Technician

- Inspected parts for defects

- Conducted unit inspections to ensure compliance with customer specifications

• Assembly Line Operator

- Installed components on front-end module units per manufacturer requirements Southwest Airlines – Chicago, IL

Various Roles Dec 2021 – Jun 2023

• Ramp Service Supervisor

- Supervised ramp agents during aircraft arrival/departure

- Ensured adherence to turnaround timeframes

- Conducted nightly audits and uploaded data to company database

• Ramp Agent

- Performed marshalling and wing-walking

- Loaded and unloaded baggage and parcels

- Followed ground operations safety procedures

Jean’s Café – Chicago, IL

Associate Manager Jan 2016 – Aug 2018

- Managed and scheduled staff

- Operated and balanced cash register

- Ordered supplies and provided customer service

Education

Information Technology, Rasmussen College – Mokena/Tinley Park, IL High School Equivalency Certificate (GED), Illinois Community College Board – Chicago, IL Ministerial Certification License – 2005

Ministerial Certification of Ordination – 2010

Contact this candidate