Experienced Phlebotomist and Insurance Verifier

Résumé

Oxquatina Ray

**** **** **** **, *** *** • Fort Worth, TX 76131

Phone: 318-***-**** • Email: *********@*****.***

Professional Summary

Experienced healthcare and customer service professional with expertise in phlebotomy, insurance verification, and hospitality. Skilled in venipuncture, specimen collection, insurance verification, and providing excellent customer care. Known for accuracy, attention to detail, and delivering compassionate service in both medical and client-focused settings.

Professional Experience

Phlebotomist

Baylor Scott & White Health – Dallas, TX

2020 – Present

- Perform venipunctures, finger sticks, and specimen collection for a diverse patient population including adults, pediatrics, and geriatrics.

- Ensure proper labeling, handling, and transportation of specimens to maintain accuracy and quality.

- Assist physicians and nurses with patient preparation for laboratory testing.

- Maintain a sterile and safe environment in compliance with OSHA and HIPAA regulations.

- Deliver compassionate care to patients, reducing anxiety during blood draws.

Phlebotomist

Veterans Affairs Medical Center– Shreveport, LA

2017 – 2019

- Provided phlebotomy services to veterans, including patients with complex medical histories.

- Collected blood specimens for diagnostic testing while adhering to strict federal and VA protocols.

- Supported laboratory staff by preparing samples for analysis and ensuring timely processing.

- Educated patients on procedures and ensured comfort throughout the collection process.

- Collaborated with interdisciplinary medical staff to support patient-centered care.

Insurance Verification Specialist

Community Health Center -Shreveport, LA

2016-2017

- Verified insurance coverage, eligibility, and benefits for patients prior to medical procedures and appointments.

- Communicated with insurance providers to resolve claim issues and confirm authorizations.

- Assisted patients in understanding coverage, co-pays, and financial responsibilities.

- Maintained accurate records in compliance with HIPAA and organizational standards.

Customer Service Representative

Hilton Hotels – Shreveport, LA

2007-2016

- Assisted guests with check-in, reservations, and inquiries while providing exceptional hospitality service.

- Handled customer complaints and resolved issues to ensure guest satisfaction.

- Managed transactions, billing, and account adjustments accurately.

- Recognized for professionalism and a welcoming attitude in a fast-paced environment.

Skills

- Venipuncture & Specimen Collection

- Patient Care & Communication

- Insurance Verification & Claims Processing

- Customer Service & Hospitality Support

- Laboratory Safety & Infection Control

- Specimen Processing & Labeling

- EHR & Medical Documentation

- Team Collaboration & Reliability

Certifications

- Phlebotomy Certification – Southern Shreveport University, 2017

- Pharmacy Technician Certification – Ayers Career College, 2004–2005

- CPR/BLS Certified

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