Multilingual Librarian with Customer Service Expertise
Resume:
Suchia Afdha Herold
*************@*****.***
Palm Springs
Indonesian (Green Card Holder)
Profile
Library and Information Science graduate with experience in finance, customer service, and library operations. Skilled in organization, communication, and client relations, with a strong focus on accuracy and service quality. Professional Experience
Server, Central Jamu Semanan Raya 01/2022 – 07/2023 Jakarta, Indonesia
•Greeted customers warmly and provided friendly, attentive service.
•Accurately took and prepared customer orders.
•Processed sales transactions and managed payments efficiently.
•Monitored and recorded daily sales performance.
•Maintained store cleanliness, organization, and presentation.
•Ensured the store remained welcoming and visually appealing to customers. Financial Advisor (Bancassurance Agent), AXA Mandiri 02/2021 – 05/2021 Jakarta
•Product Promotion: actively promoting insurance product to bank customers by highlighting the benefit and features.
•Client Consultation: access clients' financial needs and recommend the right insurance solution, including life, health, and investment product.
•Sales Target: achieve individual and team sales target set by company.
•Relationship Management: build and maintain strong relationship with bank staff and customers to ensure high level of customer satisfaction.
•Documentation and Compliance: ensure all insurance application and related documentation comply with the regulatory requirements and company policy.
•Client Follow-Up: follow up with client to address any questions or concerns and provide ongoing support throughout the policy.
Librarian Intern, Jakarta Public Library 06/2020 – 10/2020 Jakarta, Indonesia
•Reference Service: assisting user in finding information by answering their questions, conducting research, providing guidance on using library resourches.
•Cataloging & Classification: organizing library materials by creating and maintaining an accurate catalog both by traditional means and by using library database, ensuring that items are easily accessible.
•Research Support: assisting students, researchers, or general user in conducting depth research and locating specialized information
Education
Bachelor Degree - Library & Information Science,
Universitas Negeri Padang
2023 Padang, Indonesia
Languages
English Bahasa Indonesia
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