Care Coordinator and Case Manager Professional
Resume:
Melissa Abrami
Oceanside, CA
**********@*****.***
Professional Summary
Dedicated, friendly, hardworking individual seeking a full time position where I can use my skills and experience to make a difference.
Work Experience
Care Coordinator (ECM)
Green Tree Wellness-Escondido, CA
November 2025 to Present
serve as an advocate for Medi-cal members for referrals and resource coordination, appointment coordination, transportation assistance, and medication and treatment support. Adhered to all documentation and compliance standards for company by completing service notes daily, updating monthly goals, completing health risk assessments, and staying prepared for monthly audits Case Manager
West Coast Recovery Centers-Oceanside, CA
September 2022 to February 2025
Worked with a case load of 30+ and developed a care plan and discharge plans. researched resources and provided wrap around support for each case. Facilitated groups and developed a curriculum.
Developed a resource discharge manual
Front Desk Receptionist
The Edge-Burlington, VT
January 2019 to September 2021
• Greeted members as they entered the facility and met any direct needs and/or questions
• Answered the phone and provided any information about programs and/or directed member to right department
• Took payment in person and over the phone, scheduled appointments using software, and sold memberships over the phone and in person
Case Manager
Chittenden County Court Diversion-Burlington, VT
May 2015 to September 2018
Case managed 100 + defendants at one time that were diverted from criminal court.
• Used Restorative Justice principles to help the defendant identify who was affected by their actions and ways they can make amends to the victim and community
• Screened the detainee population at the Chittenden County Regional Correctional Facility for substance abuse and mental health needs
• Attended weekly arraignments and met with defense attorneys to discuss need for community resources for specific clients
• Worked with individuals who had pending criminal charges that were not diverted from court, to connect them to treatment and other community resources
• Developed partnerships with defense attorneys, prosecutors, and community agencies Education
Human Services (Associate's degree)
CCV-Burlington, VT
Skills
• Volunteer management
• Discharge planning
• Microsoft Word
• Microsoft Office
• Case management
• Care plans
• Intake
• POS
Languages
• English
Certifications and Licenses
First Aid Certification
CPR Certification
Driver's License
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