Bilingual IT Professional with Certifications and remote CS Experience

Jonathan Torres

Raleigh, NC m: 984-***-**** **********@*******.*** LinkedIn

Professional Profile

A dynamic, motivated, bilingual IT Certified Professional with an extensive techonological background and proven work ethic. Expert in technical problem-solving, customer service, security compliance, and excellent writen and oral communication. Dedicated team member who is known for efficiently adapting to changing priorities within fast-paced environments, with the skillset to analyze complex information, maintain detailed documentation, learn and utilize new systems, and build trust-based relationships. Out-of-the-box thinker who is comfortable working in teams or independently to ensure solutions consistently meet or exceed goals. Credentials include CompTIA A+, Security+, and Network+ certifications.

Core Competencies

Documentation Management

Technical Support

Network Security

Regulatory Compliance

Ticketing Systems

Issue Resolution

Customer Service

Troubleshooting

Collaboration

Education

High School Diploma, 2016

Southern High School of Energy and Sustainability, Durham, NC, USA

Honors: A-B Honor Roll, National Honor Society Member

Additional Credentials

IT CERTIFICATIONS

CompTIA Security+ Certified

CompTIA Network+ Certified

CompTIA A+ Certified

Exp. 10/31/2025

LAMP (LinkedIN course)

Experience and Impact

WEB APPLICATION DEV/ FREELANCING

Webservicesnc.com

2019 – Present

As a freelance web developer, I specialize in creating visually compelling and functional websites, collaborating closely with clients to translate their vision into reality. I manage multiple projects concurrently, employing efficient workflows to ensure timely delivery within budget constraints. Constantly adapting to emerging technologies, I strive for excellence by staying updated on industry trends and refining my skills. My commitment to innovation and client satisfaction drives me to deliver high-quality digital solutions that exceed expectations.

Prince Telecom, Garner, Nov 2023 to present

FIBER OPTIC TECH/INSTALLER

Currently collaborating with Google Fiber.

• Installed and maintained networks: Deployed fiber optic cables, spliced and terminated connections, and ensured the network's proper functioning. This involved running cables, connecting them to network components, and testing for efficiency.

• Troubleshooted network issues: Used specialized equipment to diagnose issues, locate faults or breaks in the cables, and rectify these problems promptly to restore connectivity.

• Performed inspections and testing: Conducted thorough inspections and tests on installed fiber optic systems to ensure they met industry standards and specifications for signal strength, loss, and data transmission rates.

• Involved in designing and planning fiber optic networks, considering factors like optimal cable routes, necessary equipment, and ensuring scalability and reliability of the network.

• Offered technical support: Provided technical guidance and support to clients or users, assisting them in understanding and resolving issues related to fiber optic networks, often troubleshooting remotely or on-site to ensure smooth operations.

• Ensured at all times that end users/customers were provided with the corresponding speeds they had requested.

University of North Carolina Medical Center, Chapel Hill, NC, Aug 2018 to Oct 2023

PATIENT TRANSPORTER

• Provided exceptional service and support while orienting and assisting patients and visitors, including efficiently guiding aerial helicopter staff and critical patients to locations within the medical center.

• Demonstrated strong technical acumen while utilizing Epic, Rover, and Vocera systems and devices, such as Windows VDI and MacOS devices, specifically for communication purposes within the premises.

• Adapted to quickly changing priorities while handling high volumes of inquiries in a fast-paced environment, including prior to, during, and following the COVID-19 pandemic.

• Transported and supported 10K+ patients and outpatients to date.

• Delivered leadership and guidance to colleagues during complex situations, such as staffing and equipment issues, to maximize availability and efficiency.

• Superintended the Transport department more than once, as the unique transporter of UNCMC. In those rare occasions, handled multiple responsibilities and tasks efficiently while on the 3rd shift, kept in touch with multiple departments and nursing staff to handle multiple transfers using multiple communication devices simultaneously, ensuring successful outcomes.

• Mitigated risks by ensuring ongoing compliance with HIPAA and other regulations.

• Navigated complex obstacles, challenges, and issues with an innovative and solution-focused mindset.

• Fostered and maintained collaborative working relationships with colleagues and leadership teams.

• Participated in trainings and professional development to continuously expand skills (LMS).

• Drafted and prepared detailed documentation and reports outlining client/visitor interactions.

• Assisted colleagues with troubleshooting and resolving technical issues.

Performance Glass Inc., Durham, NC, Aug 2017 to Aug 2018

GLASS MECHANIC/GLAZIER

• Maintained responsibility for measuring, installing, and repairing glass within structures as well as installing heavy steel window frames, skylights, display cases, and more.

• Collaborated with colleagues to guide the success of four key projects: Cary, High Pointe, Durham, and Greensborough.

• Ensured compliance with safety standards and regulations, such as OSHA requirements, while loading and arranging glass/mirrors onto delivery trucks via suction cups, boom lifts, or cranes.

• Operated fork, scissor, and boom lifts in accordance with safety expectations.

Implus Footcare LLC, Durham, May 2016 to Aug 2017

PICK PACKER SPECIALIST

• Complied with efficiency and productivity standards while accurately fulfilling 50+ daily orders for shipment in accordance with customer requirements and OSHA requirements.

• Reviewed products prior to packaging to ensure quality; reported issues to leadership as needed.

Awards and Honors

2016 Southern High School, School of Energy and Sustainability Chess Champion

Volunteerism

Community Service Volunteer, TROSA, Durham, NC, June 2016

Technical Proficiencies

Languages: English (Native), Spanish (Fluent)

Technical Proficiencies: Epic, Rover, Vocera, Windows VDI, MacOS, Linux, Autopsy, Raspbian OS, Android,

• Proficient in provisioning, managing, and sustaining application infrastructure within public cloud environments, particularly Amazon Web Services (AWS).

• Skilled in administering web applications on Linux-based servers utilizing the Apache, MySQL, and PHP (LAMP) stack.

• Demonstrated capacity to assess and analyze specialized applications, effectively identifying issues and providing recommendations, while accurately recognizing business needs and suggesting process enhancements.

• Developed expertise in Drupal, focusing on versions 8, 9, and 10.

• Experienced in building and maintaining cloud-native web applications hosted on AWS.

Contact this candidate