Data Entry Technical Support

Simia Palmer

South Elgin, IL *****

***********@*****.*** 224-***-****

Professional Summary

Resourceful and driven professional with a diverse background as a Small Business Owner and Skilled Coordinator. Recognized for being solution-oriented, adaptable, and committed to excellence. Known for going above and beyond to support team goals and deliver exceptional results. A strong believer in collaboration—because together, we can make the dream come alive.

Work Experience

Consumer Services Agent

Forth – Schaumburg, IL

October 2021 – Present

Provide customer assistance via phone and email

Maintain up-to-date account knowledge

Confirm payments, refunds, and resolve ACH disputes

Deliver exceptional technical support

Billing Account Manager

Travelliance – Schaumburg, IL

September 2018 – October 2021

Processed invoices and facilitated airline payments to hotels

Performed detailed data entry and credit card balance audits

Managed communication between airlines, hotels, and internal teams

Night Auditor Supervisor

Country Inns & Suites – Hoffman Estates, IL

June 2018 – February 2019

Managed guest check-ins/outs, audits, and account balancing

Maintained lobby presentation and cleanliness

Prepared refreshments overnight and breakfast for guests

QA Analyst

Tribus Services – Carol Stream, IL

May 2018 – July 2018

Audited fieldwork to ensure safe and accurate gas meter installation

Utilized Field Logic and Sensus software to guide neighborhood routes

Closing/Claim Settlement Specialist

Elgin Volkswagen – Elgin, IL

December 2016 – March 2018

Managed buyback case closures per GOA guidelines

Performed data entry, customer service, and confidential file handling

Photographed vehicles and processed billing tasks

Education

Bachelor’s in Hospitality Management

Youngstown State University – Youngstown, OH

August 2013 – December 2013

High School Diploma

Streamwood High School – Streamwood, IL

August 2009 – May 2013

Skills

Customer Service Guest Relations Hospitality

Data Entry Typing Filing Order Fulfillment

Technical Support Zendesk QA

Accounting A/P & A/R Bank Reconciliation General Ledger

Microsoft Suite (Word, Excel, PowerPoint, Outlook)

Google Docs QuickBooks Adobe Oracle Microsoft Dynamics GP

Financial Reporting Statement Preparation Office Management

Auditing Account Management Supervisory Experience

Communication Time Management Problem Solving

Certifications

ITIL Certification

Certified Notary Public

Contact this candidate