Customer Service Supply Chain
Resume:
IKISHA DUKES
CONTACT
**********@*****.***
PROFILE
Detail-oriented and highly organized transportation professionals with a strong background in logistics and supply chain management. Seeking a challenging position to utilize my strong administrative skills, attention to detail, and knowledge of transportation operations to contribute to the efficient movement of goods.
EDUCATION
JONES HIGH SCHOOL • AUG 2008
KEY SKILLS
Data analytics
Records search
Proficient in Transportation system and logistics software
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) \
Ability to work independently and collaboratively in a team environment.
Familiarity with inventory management and warehouse operations.
Excellent communication
Organized
INTERESTS
Literature
Art
Yoga
Travel
EXPERIENCE
COCA-COLA BEVERAGE FL • JUNE 2022 - PRESENT
Transportation Clerk
Prepared shipping documentation, including Bill of Lading, shipping labels, and customs documentation. Tracked and monitored shipments to ensure on-time delivery and resolve any transportation-related issues or delays. Maintained accurate transportation records and updated shipment status in the transportation management system.
UNITED HEALTHCARE • AUG 2018 – APRIL 2021
Customer Service Supervisor
I interacted with patients, families, and healthcare providers to provide exceptional customer service and support. Collaborated with healthcare professionals to ensure seamless coordination of patient care. Assisted in the processing of insurance claims and coordinated with insurance providers to resolve any issues. Worked closely with billing and coding teams to ensure accurate and timely reimbursement.
USAA BANK • AUG 2019 – APRIL 2020
Customer Service Associate
Assisted customers in opening new deposit accounts, including savings, checking, and certificates of deposit (CDs). Conducted customer account maintenance, including address changes, name updates, and account closures. Processed and verified customer deposits, withdrawals, and transfers accurately and efficiently. Educated customers on various banking products, such as online banking, mobile banking, and automated teller machines (ATMs). Collaborated with other departments, such as loan operations and fraud prevention, to ensure seamless customer service delivery.
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