Customer Service High School

Lynn Johnson

********@*****.*** 281-***-****

OBJECTIVE

Dedicated and detail-oriented professional with extensive experience industrial control valves, instrumentation repair, and customer service. Seeking to leverage technical expertise, problem-solve skills, and customer service proficiency in a dynamic role where I can contribute to operational efficiency, process improvement, and customer satisfaction. Adept at troubleshooting, diagnostics, and warranty management, with a commitment to delivering high-quality service solutions.

EDUCATION

ABRAHAM LINCOLN HIGH SCHOOL, Port Arthur, TX

High School Diploma

Date: May 1977

EMPLOYMENT

Customer Service Associate – Warranties and Repairs

INSTRUMENT AND VALVE SERVICES - EMERSON., Pasadena, TX 2008 – April 2025

Oversee the warranty and repair process for industrial control valves and instrumentation, ensuring timely service and customer satisfaction. Accurately process new orders and provide competitive quotes, supporting the Primary Service Provider (PSP) in delivering high-quality service. Act as a primary point of contact for customers, troubleshooting service-related inquiries and offering solutions tailored to their needs. Maintain detailed records of service transactions, warranty claims, and customer interactions to ensure compliance and efficiency. Collaborate with technical teams to identify recurring issues and implement proactive solutions that improve equipment reliability.

Field Service Technician

INSTRUMENT AND VALVE SERVICES - EMERSON, Pasadena, TX 1999 – 2008

Conducted on-site troubleshooting and diagnostics for customer control valves and instrumentation, ensuring minimal downtime for industrial operations. Repaired and maintained a wide range of process control equipment, restoring functionality and optimizing performance. Performed comprehensive equipment assessments and recommended preventative maintenance solutions to improve longevity and efficiency. Provided hands-on technical support to customers, ensuring proper operation and compliance with industry standards.

Repair Technician

FLOWSERVE, Houston, TX 1998 – 1999

Repaired and tested industrial control valves and instrumentation to ensure they met performance specifications. Conducted precision seat leak and hydrostatic testing to verify equipment integrity and compliance with safety standards. Assisted in maintaining an organized and efficient repair workflow, ensuring quick turnaround times for customer service requests.

Assembly Technician

GROVE VALVE & REGULATOR CO., Stafford, TX 1995 – 1997

Assembled new ball valves with precision, conducting rigorous performance tests to ensure quality control. Installed gearboxes and actuators, ensuring proper alignment and optimal functionality for industrial applications. Collaborated with quality assurance teams to meet industry standards and improve product reliability.

Repair Technician

GROTH CORP., Houston, TX 1994 – 1995

Diagnosed and repaired control valves, safety relief valves, and tank vents to maintain critical pressure control. Conducted thorough inspections and testing to ensure repaired equipment met operational and safety standards. Worked closely with service teams to enhance repair processes and improve efficiency.

Assembly Technician

PUFFER SWEIVEN INC., Stafford, TX 1981 – 1994

Played a key role in production by managing multiple responsibilities, including receiving clerk, part selection, assembly, order processing, and production scheduling. Assembled various industrial components, ensuring proper calibration and alignment for seamless operation. Coordinated with warehouse teams to optimize inventory management and maintain a steady supply of critical components. Assisted in streamlining production processes, improving efficiency, and reducing lead times for customer orders.

CERTIFICATES

Industrial Regulator Technician

Instrument Technician Special

7030L Fieldbus Devices

ValveLink Signation Testing – DVC5000

Assessing Fisher Manufacturing Procedures

Basics of Seating Leakage Testing

Basics of Hydrostatic and Pneumatic Pressure Testing

Bench Set Procedure

Basics of Pressure and Flow

Enviro-Seal PTFE and Graphite Packing for Sliding Stem Valves.

ValveLink Signature Testing – DVC6000

ValveLink Signature Testing – DVC5000f

Basics Flow Scanner Testing

Flow Scanner- Data Interpretation

SKILLS/PROFICIENCY

Data Interpretation

Valve Link Diagnostics

Flow Scanner Diagnostics

Control Valves & Instrumentation

Actuator Bench Setting

Hydrostatic & Pneumatic Pressure Testing

Seat Leak Testing

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate