Customer Service

Mckayla Pasha

**** ****** ** ****** *****, MD *0748

202-***-**** **************@*****.***

EDUCATION

Crossland High School - Temple Hills, MD High School Diploma

**/****

PROFESSIONAL SUMMARY

Dynamic and dedicated professional with a strong background in customer service, honed at McDonald's

Restaurant. Proven ability to enhance guest experiences through proactive assistance and effective problem-

solving. Skilled in cash handling and fostering positive relationships, consistently demonstrating patience and

empathy to meet customer needs.Developed exceptional customer service and problem-solving skills in fast-

paced hospitality environment. Anticipating guest needs and providing tailored recommendations. Seeking to

transition into new field, leveraging strong communication and interpersonal abilities to contribute effectively in

diverse settings.Experienced with guest relations, ensuring seamless service and satisfaction. Utilizes problem

solving techniques and resourcefulness to address and resolve guest inquiries. Knowledge of local attractions,

events, and services to offer tailored recommendations to guest experiences!

SKILLS

* Positive Attitude * Patience and Empathy

+ Customer Service + Customer Assistance

+ Cashier training + Work Ethic and Integrity

* Cash Handling

WORK HISTORY

CONCIERGE AGENT 11/2024 to Current

Temp Agency - 1400 W Street Nw

* Maintained a clean and welcoming lobby area to create a positive first impression for guests.

+ Assisted guests with reservations, ensuring a seamless booking experience.

+ Greeted guests upon arrival by providing warm welcome.

* Handled customer complaints to satisfy and retain guests.

+ Upheld hotel policies and procedures by providing high level of customer service.

* Provided exceptional customer service by anticipating and addressing guest needs proactively.

CASHIER TEAM LEAD 02/2024 to Current

Checkers Rally's - 4335 St Barnabas Rd, Marlow Heights, MD 20748

+ Helped customers complete purchases and join reward programs.

* Quickly and accurately counted drawers at start and end of each shift.

+ Communicated with customers and team members to solve problems.

CASHIER TEAM LEAD 07/2022 to 11/2022

McDonald's Restaurant - 4835 Silver Hill Rd, Suitland-Silver Hill, MD 2074

* Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

* Greeted customers entering store and responded promptly to customer needs.

+ Addressed customer needs and made product recommendations to increase sales.

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