Customer Service Project Manager
Resume:
Desiree De George
******************@*****.***
Houston, TX (willing to relocate)
Summary
I am a pro active commercially minded and
communications guru. Team leader, organized and
resourceful project manager, hands on with
promotional sales experience and operations. Thrives in working with other teams and stakeholders. Quick on her feet, adapts and excels in new environments and performs well under pressure.
Skill Set
Active listener, Coachable
Customer service expert, Negotiations
Client Relationship Management, Problem Solving
Telecommunication, Troubleshooting, Account repair, Escalating tickets, Cyber security
Digital and Social Media Marketing platforms, Google Docs, Excel, Photoshop, PowerPoint, Canva
Strong note taking and typing skills
Team Leading, Recruiting, Hiring, Sales
Small Business Booking, Quickbooks, Excel, Google docs EXPERIENCE
QHPM -Houston, TX Owner 2020-
present
Created and Lead a team of 20 LMT’.
including hiring/firing,daily reminders and appointment setting, scheduling, training, costume design and
accounting. Provide chair massage on live poker floor to members using customer service, medical and wellness knowledge and hosting skills to generate sales and repeat clientele. Cash handling
Licensed Massage Therapist - ARIA,
Bellagio, Encore/Wynn Casinos Poker
room,Las Vegas, NV 2017-2020
Provided Chair Massage to casino patrons.
High end sales
Cash handling
Client Management
Event Promotions Marketing Consultant
(Self Employed, Las Vegas) 2009-2018
Digital Marketing
Sales/Lead Generating
Field Sales/Marketing
Promotional Modeling
Xperia Promotions
Hosting Front of House Customer service
Team leading and Event management
Actively selling on a live sales floor
Ensuring the marketing floor is managed appropriately Rigging and de rigging of booths and liaising with event organizers
Identified target clientele for company, gathered contact information, scheduled meetings.
Self Employed working on behalf of clients and attending trade shows such as:
CES, SEMA, Leadscon, World Market Furniture Show, ICSE, OMED Clients:
Cloudia Assistant (Insurance CRM), LUXO FILMS(window tint). CES, SEMA etc.
Temporary Jobs
Netflix account repair/IT specialist,
3/2020-6/2020
Covid work from home - Answer all inbound calls related to: accounts repair, troubleshooting, memberships, data entry. Opening and escalating of tickets. Responsible for borrowed equipment.
Education
A New Beginnings School of Massage - Austin, Texas. 500 hr, Awarded 3/2016 Certified Licensed Massage Therapy. Curriculum Anatomy/Physiology, Pathology/Medical
terminology, Professional Ethics and Business Practices Bachelor of Fine Arts - Major in Studio Arts- awarded in May 2002 Concordia University Montreal, Quebec. Focus Digital Media, Drawing, Studio Arts, Printing, typing Certifications
Baptiste Yoga Teacher Training 100-hour Certification- May 2013
Anti-Gravity Yoga Apprentice Level One New York, NY -June 2011
Yoga Teacher Training 200-hour Certification Satchidanada Ashram -- YogavilleBuckingham, Virginia Eastern
Philosophy, Ayurveda, October 2009
Letter of Recommendation
Desiree has strong communication skills in attracting consumer attention in promotional presentations. She has performed well for me in a competitive marketing
environment.
While working to develop awareness for a new marketing medium she proved herself to be adaptive, creative, and intuitive in relating to diversity among client markets and perceptions.
Her participation and skills directly contributed to the accumulation of one of the best-qualified sales leads list I have ever seen in a convention environment. I have the utmost faith in Desiree.
Zip Cast - Rick McCulley - 832-***-****
References
PAINWEEK-JTE Multimedia LLC - John Eldof 484-***-**** LEADSCON-Cloudia Assistant - Mr.Chuck 617-***-****
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