Medical administrative Assistant/data entry

Denise L. Brown 832-***-**** *******************@*****.*** Houston, TX 77061

WORK EXPERIENCE

Customer Service Processor, CENCORA (AmerisourceBergen) October 2023 - February 2024

Responsible for the intake of clients needing assistance with obtaining prescription medication, Eliquis. Determined and verified the eligibility for the assistance program of Bristol-Myers Squibb, Patient Assistant Foundation. Provided service over the phone and recorded files and documents. Strong verbal communication skills and gathering information to support decisions or recommendations for actions needed.

Verification Specialist, United Healthcare - Robert Half November 2021 - March 2022

Strong knowledge of administrative and clerical procedures. Proficient in computers and relevant software applications, and practice management technology. Possessing strong critical thinking skills and sound judgment in a contact center environment. Ability to collaborate across departments and build effective relationships with internal and external customers to achieve goals. Provided customer service through multiple phone lines as a call center agent. Knowledge of customer service principles and practices. Excellent verbal and written communication, as well as exceptional interpersonal communication skills. Managing calls from Members/Providers seeking assistance with Member and/or Provider-related issues.

Eligibility Specialist, Catholic Charities - Robert Half Agency October 2020 - December 2020

Responsible for the intake of clients in need of assistance because of COVID-19. Determined and verified the eligibility for the assistance program of Harris County through Catholic Charities. Provided service over the phone and recorded files and documents. Strong verbal communication skills and gathering information to support decisions or recommendations for actions needed.

Enumerator, US Census Bureau July 2020 - October 2020

Enumerators collect census data by conducting door-to-door interviews. They help the Census Bureau gather information on the number of people residing in a town, state, and country. Enumerators mostly work only during the Census period and within their local area.

Sales Floor Team Member, GOODWILL INDUSTRIES OF HOUSTON September 2019 - March 2020

Placement of clothing, furniture, and household items for sale to the General Public. I also provided staging of furniture, conducted it for customers, and assisted in other areas as instructed by management. Replenished and rotated product inventory in Sales every week.

ASSEMBLY WORKER, BURNETT SPECIALISTS - ALCON May 2018 - February 2019

Oversaw a variety of tasks ranging from repetitive to non-repetitive assembly and production of medical supplies for shipment.

MEMBER SERVICES ASSOCIATE, SUTHERLAND HEALTHCARE November 2017 - May 2018

Inbound call center responding to requests and complaints, processing orders, and providing information on the organization and its services. Managed phone lines and responded on time. Reviews systems to identify issues, comprehensively researches the issues, and collaborates with other departments.

CUSTOMER SERVICE REPRESENTATIVE, CONDUENT, LLC (FORMALLY XEROX) December 2014 - October 2017

Answered inbound calls for Cox Communications, responding to inquiries on products and services cable, telephone, and internet services. Account maintenance, upselling products, and technical support.

VOLUNTEER RESIDENT CARE WORKER, ANDERSON'S RESIDENTIAL HOME August 2013 - May 2014

Provided care (performing some CNA tasks) to elderly and developmentally disabled patients voluntarily by assisting with daily living activities, including cooking, cleaning, and caregiving. Adhering to HIPAA regulations and procedures.

EDUCATION

Ultimate Medical Academy - Higher National Diploma, Medical Administrative Assistant 2024-

Instructions on working as a Medical Administrative Assistant in healthcare to work in an administrative capacity within hospitals. healthcare facilities and clinics. As a Medical Administrative Assistant, I would be frequently the first person the patient interacts with, assisting them with scheduling appointments, updating patient histories, and working with insurance.

JESSE H. JONES SR. HIGH SCHOOL

DIPLOMA. May1978

SKILLS

Assisting with the Activities of Daily Living

Assembly Line

Cable Customer Service

Census Enumerating

Clerical Skills

Collaboration

Communication Skills

Contact Call Center

Customer Service

Elderly Care

HIPAA

Inbound Calls

Onboarding Management

Critical Thinking Skills

Provider Relations

Purchasing

Senior Care

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