Customer Service Representative
Resume:
Destiny Moreno
San Antonio, TX *****
************@*****.***
Professional Summary
Medical Biller and Coder with over 1 year of Customer Service experience. Dedicated to professionalism, team-work, and attention to detail.
Authorized to work in the US for any employer
Work Experience
Health and Human Services
San Antonio Supported Living Center-San Antonio, TX October 2024 to April 2025
My role is to watch individuals assisting in everyday living and helping them become most independent and active treatment
Customer Service Representative, Conduent
Direct Express-San Antonio, TX
June 2023 to August 2024
Answered calls for fraud prevention, assisted with ordering new cards and verifying customers over phone . Paying close attention to spam calls and notating accounts Blue Cross Blue Shield
Conduent-San Antonio, TX
February 2020 to September 2022
Answered phone calls high volume, insurance verification, benefit questions, claims and searching for in network and out of network providers
Medical Biller
The Eye Doctors
October 2019 to December 2019
• Answered phones and performed weave scheduling.
• Scanned documents and uploaded patient files.
• Went over EOBs with patients.
• Utilized Crystal Practice Management EMR to updated patient files and scan in medical documents.
• Performed patient referrals.
Customer Service Representative
Volt
October 2017 to January 2018
• Handled inbound and outbound calls.
• Managed client relations and provided technical support for iPhone, iMac, iMessage, iCloud, Safari, and Siri.
• Troubleshooted and problem solved software issues and questions. Education
Diploma in Medical Billing & Coding
Southern Careers Institute
December 2019 to December 2019
High school diploma
Sa leadership - San Antonio, TX
December 2015 to August 2016
Skills
• # HIPAA Certified # Medical Billing # Microsoft Word # Microsoft Excel # Medical Terminology # EMR
• Crystal PM # Insurance Verification # ICD-10 # CPT Coding # CMS 1500 Claim Forms # Customer Service # Super Bills
Certifications and Licenses
Medical Billing Certification
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