Front Desk Customer Service

SIMONE SILVA

201-***-**** ***********@*****.*** LinkedIn www.linkedin.com/in/simone-muller-3a8495105

Miami, FL Fluent in English, Portuguese, Swedish and Spanish

Professional Summary

Service-driven and detail-oriented professional with diverse experience in front desk, hospitality, retail, and media production. Proven ability to manage guest relations, handle customer service under pressure, and support operations across fast-paced environments. Skilled in interpersonal communication, problem-solving, and adaptability. Seeking to contribute to a dynamic hospitality, retail, or administrative setting that values empathy, resilience, and initiative.

Professional Experience

MACY'S, Miami, FL

Sales Associate (Seasonal) 12/2024 – 03/2025

• Assisted customers with product selection, returns, and purchases during peak holiday and clearance seasons.

• Maintained floor presentation and ensured merchandise was organized, clean, and appealing.

• Supported team with restocking, fitting room supervision, and loss prevention awareness.

Key Achievements:

Managed high customer volume while maintaining patience and professionalism.

Adapted quickly to new sales systems and policies during dynamic retail shifts.

MIAMI HEAT, Miami, FL

Greeter 03/2022 – 06/2022

Front-line representative for major sporting and concert events at FTX Arena.

• Delivered warm and professional guest services, enhancing visitor satisfaction and streamlining entry procedures.

• Handled ticket scanning, seating guidance, and resolved guest concerns promptly.

Key Achievements:

Improved guest experience and reduced complaints through proactive service.

Implemented efficient ticket validation procedures, improving entry flow.

FACHA – Faculdades Integradas Hélio Alonso, Rio de Janeiro, Brazil

Video Editor Intern 10/2017 – 08/2018

• Produced and edited video content for academic and promotional use using multi-angle footage and post-production effects.

• Managed media assets, performed content backups, and aligned final products with creative briefs.

Key Achievements:

Delivered high-quality edits under tight deadlines.

Streamlined post-production workflow and ensured data integrity.

OLYMPIC BROADCASTING SERVICES (OBS), Rio de Janeiro, Brazil

Production Associate 08/2016 – 12/2016

CLÍNICA GALDINO CAMPOS, Rio de Janeiro, Brazil

Front Desk Receptionist 03/2009 – 06/2011

• Managed front desk operations at a busy travel medicine clinic, supporting tourists and expatriates.

• Oversaw patient check-in, appointment scheduling, phone system, and office supplies.

Key Achievements:

Promoted to desk lead within 3 months for outstanding performance.

Streamlined administrative processes and improved patient flow.

Education

Associate of Arts in Filmmaking

FACHA – Faculdades Integradas Hélio Alonso Rio de Janeiro, Brazil 01/2016

Associate of Arts in Public Relations, Advertising & Applied Communication

FACHA – Faculdades Integradas Hélio Alonso Rio de Janeiro, Brazil 02/2014

GED Equivalent

Sistema Augusto de Educação Integrada Rio de Janeiro, Brazil 12/2011

Yoga Therapy & Teacher Training Certification

Sivananda Yoga Ashram Nassau, Bahamas 08/2021

Skills & Competencies

• Guest Needs Assessment

• Service Orientation & Crisis Management

• Judgment & Decision-Making

• Time Management & Organization

• Verbal & Written Communication

• Conflict Mediation & Social Perceptiveness

• Attention to Detail

• Multilingual: English, Portuguese, Swedish

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