Lal Duh Thang
770-***-**** *******@*****.*** Lilburn, GA 30047
PROFESSIONAL SUMMARY
Driven professional with a focus on team collaboration and adaptability, skilled in strategic planning and financial analysis. Eager to leverage skills in managing and measuring work to deliver impactful results. Seeking opportunities to apply expertise in customer focus and critical thinking to drive success in a dynamic environment. SKILLS
Managing and Measuring Work Customer Focus Drive for Results Team Collaboration Critical thinking Adaptability Active listening
EXPERIENCE
FRANCHISE MANAGER, Snellville, GA
Snowfruit, May 2023-January 2025
• Organized events and activities designed to promote specific franchises or products.
• Analyzed financial data of each franchise location to develop cost-saving initiatives.
• Developed and implemented strategic plans to increase franchise unit sales and performance.
• Monitored franchisee operations, providing guidance and support as needed.
• Reviewed financial statements, sales reports, and other performance data to measure productivity. PART SALE MANAGER, Tucker, GA
AutoZone, February 2021-May 2023
• Motivated workforce to maintain high levels of engagement.
• Accomplished multiple tasks within established timeframes. Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
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• Managed and motivated employees to be productive and engaged in work.
• Maintained professional, organized, and safe environment for employees and patrons. WAREHOUSE ASSOCIATE, Stone Mountain, GA
Amazon, September 2020-May 2023
• Prepared shipments by organizing and labeling products for dispatch.
• Worked safely around moving machinery.
• Collaborated with team members to achieve daily targets and complete tasks efficiently. Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
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• Maintained clean, orderly work environment free of hazards. SERVER, Decatur, GA
Siam Thai, August 2018-July 2020
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Provided excellent customer service by anticipating needs and responding promptly to requests.
• Demonstrated ability to interact with customers in a friendly and professional manner.
• Assisted with training of new staff members.
• Used focus and memorization skills to keep track of tables and remember orders.
• Resolved complex technical problems in a timely fashion utilizing problem-solving skills. EDUCATION
HIGH SCHOOL DIPLOMA, Tucker, GA
Tucker High School, May 2018
ASSOCIATE
Georgia State University, Expected graduation December 2025 REFERENCES
RUTH TIAL Panda Express
General Manager Former Manager
***************@*****.***
ROMASH MUNNA AutoZone
General Manager Former Manager
***********@*****.***
LANGUAGES
Chin
Native
• Burmese
Bilingual
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