Senior Director It Operations

Ian Sweeney

Renton, WA 206-***-**** **********@*****.***

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Executive Summary

Technology Operations and Resiliency executive with over 20 years of experience leading global infrastructure, IT operations, and SRE/DevOps. Known for building reliable systems and empowering high-performing teams that scale with business growth. Proven record of reducing incidents by 80% and cutting costs by 30% while leading global compliance and resilience programs. Passionate about servant leadership, operational excellence, and creating environments where teams can thrive and innovation can flourish. Open to Vice President and Senior Director opportunities, ideally near Seattle, WA but also very remote-capable and willing to travel as needed.

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Professional Experience

Senior Director, Site Reliability Engineering & IT Operations

F5 Networks Seattle, WA Sep 2024 – Aug 2025

- Directed a global organization of 114 employees, delivering IT operations, SRE services for production, and productivity services for 6,000 employees across 15 global offices.

- Expanded scope to include Enterprise Resilience: BC/DR, Service Resilience, Asset Management, and Crisis Management.

- Built a culture and rhythm of blameless yet accountable Problem Management, reducing repeat incidents and rebuilding trust between engineering and executives.

- Facilitated weekly Lean Coffee sessions for SREs company-wide, driving consistency in operations and cross-team learning.

- Delivered service improvements while navigating organizational restructuring and shifting leadership priorities.

Vice President, Technical Excellence

H1.co New York, NY (Remote) Feb 2022 – Oct 2023

- Achieved an 80% reduction in customer incidents through data-driven retrospectives and execution of a proactive roadmap.

- Improved deployment efficiency by 40% across teams in India, Belarus, Spain, and the U.S.

- Reduced AWS spend by 25% through smarter data retention and procurement.

- Directed SOC2 Type II compliance, strengthening client trust and accelerating onboarding.

- Built early AI infrastructure partnerships (Azure + OpenAI) to customize healthcare datasets.

- Rolled out modern observability practices with Datadog, Grafana, and Prometheus, increasing transparency and trust with customers.

Director, IT & Production Infrastructure

Flyhomes Inc. Seattle, WA Jul 2021 – Feb 2022

- Revamped corporate helpdesk during hypergrowth, enabling +100 hires per month to be onboarded seamlessly.

- Modernized engineering operations by migrating to Kubernetes and CI/CD pipelines (GitHub Actions, AWS CloudFront).

- Directed security compliance efforts including NIST pentests, data classification, and policy development.

- Negotiated vendor contracts to reduce costs while scaling infrastructure.

Senior Director, Technology & Infrastructure

Marchex Inc. Seattle, WA 2013 – Jul 2021

- Managed Security, Infrastructure, SRE/DevOps, and IT teams, aligning operations with C-suite strategy.

- Reduced product and engineering costs by 30% without sacrificing performance or innovation.

- Led 3 M&A technology integrations, consolidating systems and driving consistency.

- Achieved 100% production uptime over 60 months by proactively investing in resilience.

- Built SOC2 Type II program from scratch in under 9 months with zero exceptions.

- Transformed operations team into an SRE-driven culture, leveraging automation and observability platforms.

Director, IT Operations (Bing/Yahoo Display Ads Divisions)

Microsoft Redmond, WA 2008 – 2012

- Built and scaled Major Incident & Problem Management processes across Bing & Yahoo Ads.

- Reduced major incidents by 40% and achieved 90% OLA compliance.

- Embedded risk assessments into deployments, preventing outages before they occurred.

- Regularly briefed executives on risk, incident postmortems, and prevention strategies.

Earlier Career

- Sr. Manager / Systems Administrator – AQuantive NOC & Labs 2002 – 2008

- Systems Administrator – AQuantive Inc. 2000 – 2002

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Skills & Expertise

**Leadership**: Global Team Leadership, Servant Leadership, Strategic Planning, Change Management

**Technology**: SRE/DevOps, Cloud (AWS, Azure, GCP), IT Operations, ServiceNow ITSM, Observability (Datadog, Grafana, Prometheus)

**Governance & Resilience**: SOC2, NIST, ISO, SOX, Cybersecurity, Business Continuity & Disaster Recovery, Risk Management, M&A Integration

**Business Impact**: Cost Optimization, Vendor Negotiations, Hypergrowth Scaling, Cross-Functional Collaboration

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