Call Center Specialist
Resume:
Gina M. Leonardo
Palm Desert, Ca. 92211
*************@***.***
Background and highlights:
Having lived in the Napa Valley for most of my life and have been working in the wine industry for thirteen years. I have gained a great deal of experience selling luxury wines for iconic wineries, educating customers and members of the trade and motivating co-workers and subordinates to succeed. My strong areas are customer service, attention to detail, communication, sales, building rapport with guests which results in confidence in the brand and the company. I also have over fifteen years of supervisory and management experience. I relocated to Palm Desert in June of 2020. I also was a freelance writer for the Napa Valley Register for three years.
Experience:
05/19 to 06/20 Robert Mondavi Winery, Wine Educator. Tours, Tastings, hosting of dinners, retail. Left due to relocation.
08/18 to 05/19 Flora Springs Wine Company, Wine Educator. Tours, tastings, retail, wine clubs.
11/17 to 08/18 Unemployed due to fire displacement.
08/14 to 11/17 Wine Educator, Trinchero Family Estates, Wine education for trade guests & VIPs, tours, tastings, host lunches, educational seminars in sensory evaluation, maintain hospitality vehicles, office work, teaching tasting room staff.
05/12 to 08/14 Visitor Center Floor Coordinator, Cakebread Cellars
Tours, tastings, retail sales, wine education, inventory, also worked in Guest & Member Services: scheduling tour appointments, taking orders for wine shipments and working with club members.
08/07 to 11/11 Senior Wine Educator, Floor Lead, The Hess Collection Winery
Opening and closing procedures, inventory, hosting trade, VIP and public guests for tours, tastings, wine and food pairing, lunch and dinner. Tours of the contemporary art museum. Supervisory duties on VC Manager’s days off.
9/94 to 11/05 Resource Specialist, Napa County Health & Human Services
Ongoing caseload maintenance for recipients of cash assistance, food stamps and Medi-Cal. Annual recertification, home visits, job coaching and assistance to those seeking employment. Classroom instruction.
Education:
Graduate of Vintage High School in Napa, California
U.C. Davis Extension, 2000-2004, Human Services ongoing education, 40 qtr units
Certified Specialist of Wine, October 26, 2016
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