Customer Service Production Specialist

S u s a n T e e a r s

267-***-**** ** Egypt Road West Norriton, PA 19403 ********@*****.***

*Dependable *Professional *Quality Focused

Qualifications Profile

Provides product and service information and resolves issues by clarifying the customer’s complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Attracts potential customers by answering product and service questions and suggesting information about other products and services. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Contributes to team effort by accomplishing related results as needed. Skills & Technical Proficiency

Sept 2002-June 2006

Bachelor’s degree Marketing and Design 4.0 average - Hussian School, Philadelphia Customer service Product & market knowledge Quality focus Problem-solving Documentation skills Phone skills Listening Resolving conflict Analyzing information Organization Multi-tasking Communication Organization Project management Graphics Advertising Design, Voice Over Production Specialist, Final Inspection Specialist, and Video Presentation Design with extensive experience in multimedia, marketing, customer service, and print design. Exceptional collaborative and interpersonal skills; dynamic team player with well-developed written and verbal communication abilities. Highly skilled in client and vendor relations and negotiations; talented at building and maintaining partnerships in deadline-driven environments with an emphasis on working within budget requirements. Proficient in Adobe Audition, Adobe Photoshop, Illustrator, InDesign, After Effects, Premiere Pro, Audition, and Pro Tools.

Experience

June 9, 2009 – February 2, 2021 - Voice Over Production Specialist Voice over specialty services which include customer service representation, content script writing and final inspection, recording, editing, and performing a variety of design elements for private businesses all over the country utilizing ProTools, Microsoft, and Adobe based platforms. Successfully manage and coordinate graphic design projects from concept through completion. Work closely with clients to create vision, conceive designs, and consistently meet deadlines and requirements. Effectively build, motivate, and direct design and production teams. Designing ads, newspaper layout, and pagination of up to 22 papers per week. Working closely with sales personnel, and printers in a deadline-oriented atmosphere. Promoted to manager in May 2007 to a team of 7 designers, where a capacity for establishing, developing, and maintaining strong business relationships with designers, vendors, and key clients flourished. June 15, 2006 – November 7, 2008 – Graphic Design Manager Manager/Paginator