Technical Support Information Technology

TAYLOR BULIOX

******.**@**********************.*** 702-***-****

PROFESSIONAL PROFILE

Determined, hardworking, and reliable IT Technician. I am seeking a position on a dynamic team where I can assist in providing quality technological support to customers and clients.

EDUCATION & CERTIFICATIONS

IT Technician – Northwest Career College Expected 07/2025

Tech+ Exam – Computing Technology Industry Association Pending

PROFESSIONAL SKILLS

●Proficient in basic computer hardware components identification and functionality.

●Experienced in setting up and configuring home and small business networks.

●Capable of providing clear, patient technical support to users with varying levels of IT proficiency.

●Adept at installing and updating common software applications and operating systems.

●Skilled in performing basic maintenance tasks to optimize computer performance.

●Knowledge of IT safety procedures and best practices for handling computer equipment.

●Familiar with basic mobile device management and troubleshooting techniques

●Skilled in troubleshooting common software issues across Windows, macOS, and mobile operating systems.

●Knowledgeable in cybersecurity fundamentals, including best practices for personal and organizational data protection.

●Familiar with basic cloud computing concepts and services.

●Experienced in configuring email clients and troubleshooting email-related issues.

●Proficient in using remote desktop tools to provide technical assistance.

●Capable of explaining technical concepts in simple terms to non-technical users.

●Experienced in documenting technical issues and solutions for knowledge base creation.

EXPERIENCE

Delivery Driver – Company 08/2018 – 01/2025

●Responsible for collecting goods and transporting them to clients or customers.

●Our primary duties include scheduling, delivery time, and picking up parcels.

●Delivering orders to customers on predetermined routes.

Mail Carrier – United States Postal Service 01/2014 – 07/2018

●Deliver and collect mail on foot or by vehicle under varying road and weather conditions.

●Maintain professional and effective public relations with customers and others. requiring a general familiarly with postal laws, regulations, products and geography of the area.

Security Officer – Allied Universal 07/2013 – 01/2014

●Monitoring: using surveillance equipment and CCTV

●Writing daily reports about activities and irregularities, such as theft, damages, or unauthorized people.

●Following company protocol and enforcing rules for staff and guests.

*REFERENCES AVAILABLE UPON REQUEST*

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