Data Center Disaster Recovery

Pavan K

Phone: +91-799******* Email: *****.******@*****.***

Professional Summary

Atlassian Administrator with 5+ years of experience in Jira, Confluence, Bitbucket, and Bamboo, specializing in migrations (Server/Cloud/Data Center), Agile workflows, and automation via Groovy/Shell scripting. Proven expertise in AWS EC2, Linux, disaster recovery, and CI/CD pipelines (Bamboo/Jenkins). Subject Matter Expert (SME) in Jira schemas, plugin management, and integrations (Zephyr, LDAP, REST APIs).

Technical Skills

Atlassian Tools: Jira, Jira Align, Confluence, Bitbucket, Bamboo, Crowd, Jira Service Management (JSM)

Cloud Platforms: Atlassian Cloud, AWS EC2

Databases: Oracle (11g, 12c, 19c), SQL

Scripting: Groovy, Shell, REST API

Version Control: Git, SVN, GitHub

CI/CD: Jenkins, Bamboo

OS: Linux, UNIX, Windows Server

Integrations: Zephyr/X-Ray, LDAP/AD, Crowd

Education & Certifications

Post-Graduation Diploma (E-Tech for Business), Sunderland University 2010

B.Tech (Computer Science), JNT University 2007

Professional Experience

Working with ALTECH STAR SOLUTIONS PRIVATE LIMITED since from Oct 2019 to till date with different clients.

M2P Solutions Private Limited Mar 2022 to till date

Sr. Jira & Confluence Administrator

Assigned granular user privileges and access rights via Jira permission schemes and Crowd directories.

Managed group/role-based permissions across 50+ projects, ensuring compliance with security policies.

Designed custom workflows with post-functions, validators, and conditions for complex project lifecycles.

Configured field configurations, screen schemes, notification schemes, and permission schemes at scale.

Created JQL-based filters and dashboards for real-time project tracking and reporting.

Led Jira Data Center to Atlassian Cloud migration, including plugin compatibility checks and UAT validation.

Executed Confluence Server/Data Center to Cloud migration with zero data loss.

Performed Jira Service Desk project migrations between environments.

Diagnosed and resolved performance issues via log analysis, re-indexing, and server restarts.

Monitored Jira health, managed backup files, and ensured disaster recovery readiness.

Migrated on-premise Jira/Confluence instances to AWS EC2, optimizing resource allocation.

Integrated Jira with third-party tools (Qmetry, Fisheye, Crucible) via plugins and REST APIs.

Automated bulk issue imports/exports using CSV and legacy system migrations (e.g., Bugzilla to Jira).

Developed Groovy/Shell scripts to streamline user management and data synchronization.

Resolved 100+ user tickets/month (SLAs) for Jira, Confluence, and Bitbucket.

Provided 24/7 production support, including troubleshooting workflow errors and permission conflicts.

Conducted plugin compatibility testing pre-upgrade to mitigate system risks.

Managed build scripts and deployments across dev/staging/prod environments using Bamboo/Jenkins.

Assisted developers with Jira issue resolution and Agile board configurations (Scrum/Kanban).

Sciens Software Technologies LLP Oct 2019 to Feb 2022

Jira & Confluence Administrator

Designed and implemented complex JIRA workflows, including custom field configurations, screen schemes, permission schemes, and notification schemes.

Consolidated three Jira instances into a single unified instance, improving cross-team collaboration.

Installed and configured continuous integration (CI) servers (Bamboo/Jenkins) for automated builds and deployments.

Collaborated with Scrum Masters to tailor JIRA workflows, dashboards, and Agile boards (Scrum/Kanban) to team needs.

Served as primary Jira SME, resolving configuration issues, advising on best practices, and implementing new features.

Developed team-specific Agile workflows in JIRA, streamlining task transitions and improving sprint tracking.

Created custom dashboards and reports for stakeholders using JQL filters and gadgets.

Performed JIRA installations, upgrades, and migrations (Linux/Windows environments).

Managed user/group permissions, project roles, and access controls across multiple JIRA projects.

Automated code deployments and releases using CI/CD pipelines (Bamboo, Jenkins).

Documented processes for JIRA configurations, workflows, and disaster recovery plans.

System & Integration Management

Deployed JIRA on Linux servers, installed APIs, and validated module functionality.

Created and configured new JIRA projects, including issue type schemes and custom workflows.

Developed business logic scripts (Groovy/Shell) to enhance tool compatibility and automation.

Resolved high-priority JIRA/Confluence tickets within SLA deadlines.

Integrated JIRA with Agile metrics (story points, epics) and external tools (Confluence, Bitbucket).

Managed Confluence spaces, including page templates, child pages, and bulk import/export operations.

Configured Scrum and Kanban boards for Agile teams, optimizing sprint planning.

Provided 24/7 production support for critical Atlassian environments.

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