Scrum Master Continuous Improvement

Soumitri Tupurani

US Citizen 847-***-**** ****.*******@*****.***

PROFESSIONAL SUMMARY

Certified Scrum Master (CSM) with 7+ years of experience leading Agile transformations, driving high-performing teams, and delivering complex software solutions. Expert in coaching teams across Scrum, SAFe, Kanban, and Lean frameworks. Skilled at facilitating Agile ceremonies, managing cross-functional dependencies, and fostering continuous improvement to maximize delivery outcomes. Proven ability to collaborate with Product Owners and leadership to align business goals with Agile delivery, while ensuring regulatory compliance.

CORE SKILLS

Agile Methodologies: Scrum, Kanban, Lean, SAFe, DevOps

Agile Ceremonies: Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives

Risk & Dependency Management: Identifying and resolving cross-team dependencies and risks

Backlog Management: Assisting Product Owners in backlog refinement, prioritization, and sprint planning

Team Empowerment: Coaching teams towards self-organization and decision-making

Technical Practices: Test-Driven Development (TDD), Continuous Integration (CI)

Tools: JIRA, Confluence, Microsoft Office (Excel, PowerPoint, Word)

Jira Software, Dashboard Creation, JQL, Agile/Scrum, Custom Charts for Jira, Tempo, Data Visualizatio

Leadership & Communication: Cross-functional collaboration, stakeholder management, conflict resolution

ERP: Optimized Oracle configurations via cross-functional team coordination.

CERTIFICATIONS

Certified Scrum Master (CSM)

Certified Agile Coach

Certified Accredited Project Manager

Certified kanban expert

EDUCATION

Master’s Degree in Accounting

PROFESSIONAL EXPERIENCE

Agile Scrum Master

Bank of America, Plano, TX May 2024 – Present

Project: Backend support for Claims intake Team

Led 2 cross-functional teams (10-12 members each) focused on the bank's risk and compliance initiatives, driving the timely

and high-quality delivery of critical software solutions

Built and maintained Jira dashboards with gadgets like Sprint Burndown and Issue Statistics, enabling data-driven decisions and balancing team workloads.

Facilitated Scrum and SAFe ceremonies, driving effective collaboration and timely delivery.

Coached Product Owners in backlog refinement and prioritization to ensure alignment with business goals, increasing delivery efficiency by 25%.

Managed inter-team dependencies, identified risks, and resolved impediments to ensure smooth progress and high-quality releases.

Participated in SAFe Agile Release Trains (ARTs) to ensure multi-team coordination and alignment with program objectives.

Mentored junior Scrum Masters, fostering an organizational culture of continuous improvement.

Agile Scrum Master

Sun Country Airlines, Minneapolis, MN Nov 2023 – May 2024

Project: Mobile App for Customer Travel Management

Managed 4-5 Agile teams in a large-scale system modernization project, integrating IT systems for mobile app development.

Guided teams through Scrum and Kanban processes, ensuring continuous improvement and delivery alignment with Agile best practices.

Partnered with Product Owners to define and prioritize features in the product backlog.

Led the adoption of automated testing and CI/CD practices, improving software quality and reducing cycle time.

Guided Java/Spring Boot and Angular teams in mobile app development, ensuring seamless API and SQL database integration.

Drove adoption of Docker for system modernization, reducing release cycles by 25%.

Coordinated inter-team dependencies, ensuring alignment with overall program objectives and minimizing blockers.

Agile Scrum Master

Bank of America, Jersey City, NJ Oct 2022 – Nov 2023

Project: Auto Loans System Integration

Facilitated Agile ceremonies and collaborated with stakeholders to define project goals and strategy for the Auto Loans product ecosystem.

Managed product and sprint backlogs, ensuring alignment with business priorities and scope.

Identified and mitigated risks through meaningful metrics, ensuring timely delivery of high-quality software.

Engaged with development teams to manage dependencies and resolve blockers, enhancing team productivity.

Acted as the primary point of contact for Agile queries, providing guidance and fostering team self-organization.

Scrum Master

Fiserv, Plano, TX May 2021 – Aug 2022

Project: Enhancement and Maintenance of Product for Clients

Facilitated Scrum meetings (standups, planning, retrospectives) and supported the Product Owner in backlog grooming and release planning.

Removed impediments and minimized distractions to help teams stay focused and meet deadlines.

Tracked key metrics to measure team progress and drive continuous improvement.

Utilized JIRA and Confluence to track deliverables, ensuring transparency and effective communication within the team.

Scrum Master

Bank of America, Addison, TX Sept 2019 – Jan 2021

Project: Home Loan Navigator

Facilitated daily scrums, sprint planning, and retrospectives, ensuring the team’s adherence to Agile principles.

Worked closely with the Product Owner to maintain a healthy backlog and ensure alignment with customer requirements.

Managed cross-team dependencies and risks, ensuring seamless integration of systems for the Home Loan Navigator.

Assisted in UAT and testing, ensuring the system met customer expectations.

Scrum Master / Business Analyst

Fiserv, Plano, TX Oct 2018 – July 2019

Project: Product Enhancement & Maintenance

Supported Agile teams by facilitating Scrum ceremonies and aligning tasks with business priorities.

Worked with stakeholders to gather business requirements and translate them into actionable user stories for the development team.

Refined and prioritized the product backlog with the Product Owner, improving cycle time by 15%.

Ensured compliance with organizational policies and regulatory requirements throughout the project lifecycle.

Scrum Master / Business Analyst

Bank of America, Plano, TX Nov 2017 – July 2018

Project: Erica AI-based Virtual Assistant

Acted as a liaison between business owners, users, and the technical team to ensure alignment on project goals.

Facilitated backlog grooming, sprint planning, and retrospectives for the development teams.

Participated in UAT and testing on both iOS and Android platforms, ensuring product quality and user satisfaction.

Managed project progress, provided status updates to stakeholders, and ensured timely delivery.

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