System Architect Team Leader
Resume:
Lakshmi Ramasrinivasan
Pega Lead System Architect
***********@*****.***
Company Overview: Automated solution to review disputes on timely manner, notify merchants, obtain documents from networks, submit documents to networks, credit/debit to merchant's account
Pega Smart Dispute solutions will be integrated with Bofa applications, card networks and RS2 to meet the business requirements Integrated Pega with third-party systems(Pulse network) using RESTful services, ensuring data consistency and optimized system interactions Experienced Pega Certified Senior System Architect adept at completing project with confidence and skill. Overall 15 years in Banking and Financial and Telecom domains. Extensive hands-on expertise and history of performing well under pressure and accomplishing successive assignments with high accuracy. Adaptable to fast-paced environments and changing situations.
•Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals.
•Have been involved in Team Management, Coordinating with Clients, Designing, Developing & Reviewin deliverables, and ensuring compliance to quality.
•Experience in various phases of SDLC like System Analysis, Design, Development, Unit Testing, Deploym and support functions with Agile/Scrum and waterfall methodologies.
•Exhibit excellent analytical and problem-solving skill by understanding business operations and addressin complex use cases methodically, while excelling in managing multiple projects to ensure timely delivery.
•Excellent interpersonal, communication, presentation skills and leadership qualities.
•Hands on Experience on PEGA Upgrade Projects.
•Proficient in all major components such as Application creation, Case Design, Data model, UI, Integration using listeners, API's, Automatic processes, Security, Guardrails.
•Expert in setting up the code migration pipeline from low to high level environments using Pega Deploym manager as part of DevOps process.
•Provide invaluable technical guidance to application development teams and articulate the intricate scenar in layman terms.
•Driving governance tasks including guardrail compliance quality review, design, code review and performance monitoring/optimization.
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Professional Experience
Phone
Feb 2024 -
Current Bank Of America, United States
Pega Lead Developer
Company Overview: The Marlin application is an enterprise case management application which captures the life-cycle process for a deceased customer Lead role in collaborating with business analysts and IT team members to understand business requirements
Worked on providing design based on requirements and technical leadership to project team members
Created System use cases, decision diagrams to provide appropriate decomposition to the use case model and documents to control the complex claim engine flows Worked with the performance team for each release to verify the processing time in the testing environment
Involved in creating error handling utilities and agents activities Environment: Pega Rules Process Commander V7.1,V8.5, ALM, Toad, JIRA Company Overview: The KYC application for Retail application is developed on top of Rainbow Servicing Manager application aims at an automated workflow and business process management tool
Lead role in collaborating with customers, business analysts, partners, and IT team members to understand business requirements and translated functional requirements to technical specifications through hands-on analysis Provided technical leadership to project team members and business partners across business and technical project dimensions solving complex business requirements Leads the design and development of enterprise systems making specific determinations about system performance, reliability, and scalability Created reusable components for the systematic disposition of records for all the Bofa Pega applications in the enterprise layer, reducing development time for future projects
Environment: Pega Infinity '23.1.3,Splunk,SQL,Postman,JIRA Company Overview: The Transfer Your Service is a headless application which offers a simple and fast digital experience needed to resolve significant customer and employee pain points
Lead role in collaborating with business and IT team members to understand business requirements
Created a headless Pega survey application to send and maintain the guided questionnaires. Defining guidelines and best practices to be followed by developers and code-review
Implemented solutions for Post Sales LOB's replacing/integrating with a wide technology canvas of disparate systems and processes. Leads the design and development of systems making specific determinations about system performance, reliability, and scalability while handling 3 applications at same time.
Environment: Pega Rules Process Commander V8.7,Kibana,SQL,Postman,JIRA
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Apr 2022 -
Feb 2024
Aug 2021 -
Apr 2022
Nov 2014 -
Jul 2021
Verizon, United States
Citi Group, South Dakota
Bank of America, United States
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Pega Project Lead
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Pega Technical Lead
Pega Technical Lead
Pega Certified System Architect (CSA)
Pega Certified Senior System Architect (CSSA)
Pega Certified Business Architect (CBA)
Pega Certified Lead System Architect (CLSA PART 1) Company Overview: The Cards Service Manager (CSM) aims at automating the process of deciding on the various disputes arising in card transactions Analyzed the business changes and found the impacted functionalities of the applications
Prepared design document to incorporate the business changes for the impacted functionalities
Worked on enhancements based on compliance mandates from MasterCard, Amex and Visa Associations or rolling out new features from CITICARDS to serve its customer.
Maintained up-to-date documentation for all project phases, ensuring smooth handover to support teams upon completion.
Environment: Pega Rules Process Commander V5.5 & V6.2, IBM DB2, Web Sphere 7.0, Microsoft Visio
Company Overview: Strategic Agency System (SAS) is a CRM solution built to consolidate two old and expensive agency management systems currently used by the business units FFM and AIU
Orchestrated DCO sessions with clients for requirement gathering workshops at onsite and prepared business process models in Pega Prepared draft UI during workshops and finalized the user interface screens Developed a prototype for the application during RFP phase Interacting with Lead Architects from Pega Professional Services and other vendors to address several design complexities and challenges Environment: Pega Rules Process Commander V6.3 & V7.1, Oracle 11g, Microsoft Visio, Bizagi
Mentored junior developers through regular 1-on-1 meetings, providing guidance on best practices, coding standards, and career growth opportunities. Environment: Pega Rules Process Commander V7.4, V8.3, V8.5, HP Quality Center, JIRA
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2009
Jun 2013 -
Oct 2014
Nov 2010 -
Jun 2013
Anna University
TCS, Chennai, India
AIG Business Partners, Japan
Pega Developer
Pega Business Analyst
Bachelor of Engineering
Education
Certifications
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