Customer Service Representative
Resume:
Resume
Chantrel Moore
Shreveport, LA *****
*************@*****.***
Authorized to work in the US Willing to Relocate Remote Ready
Objective
Dedicated and enthusiastic Customer Service Professional with 6+ years of experience providing top-tier support, including 2 years in call center environments. Seeking a remote Customer Service Representative position with to utilize strong communication, problem-solving, and multitasking skills in delivering exceptional service.
Core Skills
• Inbound Call Handling
• Problem Solving & Resolution
• Data Entry & CRM Software
• Billing & Payment Processing
• Upselling & Cross-selling
• Multitasking in Fast-Paced Environments
• Microsoft Office (Word, Excel, Outlook)
• Typing Speed: 45–55 WPM
Professional Experience
Customer Service Representative (Inbound)
US Support Company – Shreveport, LA
Nov 2018– Present
• Handled high volumes of incoming calls for Comcast Cable customers.
• Resolved billing issues, processed payments, and updated customer accounts.
• Assisted with troubleshooting cable issues and promoted additional services.
• Maintained a high customer satisfaction rating through effective problem-solving.
PCA – Personal Care Assistant
Saint Genevieve – Shreveport, LA
Sep 2018 – 2019
• Provided personalized care to clients with disabilities in a home setting.
• Maintained detailed daily logs and communicated updates with healthcare teams.
• Demonstrated reliability, compassion, and strong interpersonal skills.
PCA – Personal Care Assistant
Assurance Health Care – Shreveport, LA
Mar 2011 – Jan 2018
• Assisted clients with daily living activities, including hygiene, meals, and mobility.
• Fostered a supportive environment with strong communication and trust.
Cashier / Customer Service Associate
Walmart – Bossier City, LA
Apr 2010 – Aug 2011
• Delivered excellent service while processing purchases and returns.
• Helped customers find products and resolve concerns on the sales floor.
PCA – Personal Care Assistant
C-BARC – Shreveport, LA
Jun 2003 – Aug 2007
• Supported individuals with disabilities through daily activities and companionship.
Education
Phlebotomy Technician Certification – CLS, Shreveport, LA
Aug 2022 – Dec 2022
Technical College – Shreveport, LA
Oct 2020 – Apr 2021
American School of Business – Shreveport, LA
May 2004 – Feb 2005
High School Diploma
Green Oaks High School – Shreveport, LA
Graduated: May 2002
Certifications
• Certified Phlebotomy Technician (NHA) Exp: Apr 2023
• Bloodborne Pathogens & Infection Control Exp: Jul 2024
• CPR & First Aid Certification Exp: Mar 2023
Let me know if you’d like this formatted into a Word or PDF file or tailored further for specific software or platforms uses.
Contact this candidate