Inventory Control General Manager
Resume:
Emmanuel Barrientes
George West
Tx 78022
*************@*****.***
Ten progressive years of experience in Hotel Management. Reservations and Revenue Management, Inclusive of forecasting and monitoring of rate and inventory control. Computer proficient in hotel spreadsheets and word windows based programs. Experience Management professional with strong leadership and relationship-building skills.
• Staff development
• Inventory control
• Policy/program development
• Cross-functional team management
• Staff training
• Computer-savvy
• Sound judgement
• Calm under pressure
Employment- General Manager at Holiday Inn Express 2017 – 2023
-Provide day to day leadership and direction for our property by maximizing financial returns, driving team- member development
-Create and maintain a unique guest experience, meeting and exceeding brand standards, building awareness of the hotel and brand in the local community to include guest complaints and oversee the service recovery procedures
-Ensure full compliance to hotel operating controls, SOP’s, policies, procedures, and service standards
-Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded
-Develop and execute annual strategic plans, forecast and budgets to achieve company’s desired operating results
-Created strategic plans that included cash flow, staffing, asset management, and sales along with marketing plans
-Work closely with company management offering and delivering training and onboarding to new and/or existing General Managers within our organization
-Work closely with Revenue Manager to determine the correct pricing and discount strategy for our hotel to drive RGI and RevPAR
-Able to identify market trends and maximize revenue opportunities through demand analysis, yield optimization, channel optimization and segmentation strategies
-Adept in Concerto price optimization and GRS and Opera Front Desk Manager at Wingate by Wyndham 2014 - 2017
- Created group block reservations with corresponding contracts.
- Created company profile in opera with LNR agreement and rate category attached.
- Prepared and reviewed operational reports and staffing to ensure accuracy and maximize efficiency daily.
- Supervise day-to-day operations of front desks and reception area for exceptional service in the hospitality industry.
- Trained and managed staff supervised administrative and clerical duties and addressed customer complaints and inquiries.
- Analyze internal processes and recommend and implement procedural or policy changes to improve operations.
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