Human Resources Event Coordinator

YUKI TAMAYO

***********@*****.***

Mansfield TX *6063

Cell 408-***-****

LinkedIn: https://www.linkedin.com/in/yuki-tamayo-1b5b122a/ HIGHLIGHTS

• ML QA linguistic Engineer • Sales • Japanese-English Interpreter/Translator • Director

• Management • Project/event Coordinator • CEO Executive • QA/QC Team Lead Tester & management • Certified QA manual & automation (Valid in the USA & Canada) SKILLS

• Multilingual (JP, EN, & SP) • Project Management/Leadership • Computer Savvy: Apple & MS • Python • Syntax •Linux • QA/QC Engineer • Bluetooth •Accessibility testing • Network QA/QE • Excel/Smart sheet • Testrail • Jira/Zephyer • Braze • Salesforce • Cypress • Jira

• Agile/ Scrum • Jenkins • Json • Appirum • TestNG • Oracle SQL • JUnit • Selenium •.XML

• API • Postman

WORK EXPERIENCE

Lead Test Engineer/Project Manager – PanasonicWell, July 23-Oct 24

• Lead, mentor, and project/task manage teams for QA test engineers across the APAC & US region, multiple timezone: providing guidance and support for their professional growth.

• Set clear goals, define expectations, and conduct performance evaluations for QA team members.

• Managed with agile scrum board, Jira atlassian, & team schedule methodologies: multiple QA projects simultaneously across the APAC & US aligning it with global standards, SLA, and business goals.

• Managed & report QA teams for daily iOS & Android software update:TestFright, GitHub

• Developed and implemented end-to-end (E2E) QA strategy for multiple projects, ensuring alignment with organizational goals and global standards.

• Oversaw comprehensive testing efforts, including functional, regression, performance, embedded, performance, stress test, legal, UAT, security & localization proof read validation testing.

• Spearheaded continuous improvement initiatives for testing methodologies and processes, reducing testing cycles while increasing test coverage and defect detection.

• Manage best practices for Agile testing and ensured consistent integration of test automation into CI/CD pipelines and company’s SDLC/STLC methods

•Drove a quality-first mind set across development (APAC & US) & sales/marketing, stakeholder, Ops/Marketing teams, collaborating on the identification and mitigation of risks early in the development lifecycle. best practices for Agile testing and ensured consistent integration of test

• Fostered Strong communication between global QA teams to act as English & Japanese interpreter/translator vice versa, ensuring consistency in processes, tools, and reporting.

• Managed expectations and provided regular daily updates on quality agile metrics: Participate/lead a Scrum meeting, spring retro meeting, report multiple test progress, and consult with stakeholders for high risk issues.

• Defined and business marketing conduct tracked key performance indicators (KPIs) related to test coverage, defect rates, and release quality

• Delivered regular daily reports and presentations on test progress, defects, and risk assessments to senior management and cross-functional teams.

• Led root cause analysis for major Integration & production defects, implementing preventive measures that improved product quality

• Management for teams to suggest mission-critical web-based solutions to create efficiencies and scale within the Stripe payment tool with Bee studio, AWS

• Align and conducted both US & JP product, design(Figma), QA teams,Ops/ marketing, JP localization team to suggest the quality tasks and ensure meet the UAT

• Leading, analyzing, prioritize, managing with tracking Jira tickets & bugs

• Led create test cases scenario: tested &/final review & delivered for cross functional multiple platforms with Salesforce, Gen AI, website (Include A/B test), apps/native app, application,braze, testing with multiple mobile devices in Integration & production

• Lead test for an accessibility full functional special test projects: WCAG, JAWS

Lead Test Engineer – HCL at Google, Mountain View, Feb 22- Feb 23

• Understanding for the network system and test processes: triaging Automation team tests bugs

• Lead Trainee for cross team new members:embedded tests, hardwares, apps, accessibility, Auto Simulation devices, & digital keys

• Independently work/Leading/managing with stakeholder: BMW, Hyundai automobile clients’ projects, investigating roots of bugs, debug issues for using an internal tools

• Lead test for an accessibility full functional special test projects: WCAG, JAWS

• BLE tests:5G/LTE/ Server tests, 3GPP, GNSS, use Linux, ADB command, logcat, OTA, fastboot,

and other tools and find issues in the products at lab

• Use internal script for updating for software/hardware, apps to create automotive digital keys

• Use Google standard debug tools and triaged: procedure to deliver to team/department • Ensures quality computer integration into the overall functions of scientific computation, data acquisition, and processing.

• Contribute to creating daily test trackers to the definition and timely achievement of overall project goals.

• Ability to under and prioritize task and issues quickly and efficiently

• Highly organized with attention to detail and a commitment to quality

• Perform digital key application :functional, stress, performing QA tests for explanatory daily to weekly multiple smoke/functional, regression, stress test, system test, mobile application, special test cases for developer and production (UAT) version Lead Machine Learning Test Engineer – e2f/Advantis Global at Apple, San Jose, CA Feb 21- Feb 22

• Team lead, training,project task management, and create instructions for the daily, weekly task procedures and organize for the team tasks

• Monitoring and improve the quality of the international aspects of AI knowledge:NLP, ASR, IVR, voice recognition, TTS, Conversational AI

• Interacting with the data team and engineers to uncover issues and evaluate data quality

• Independently work, investigating roots of bugs, debug issues for using an internal tool

• Implement/adding and fix for Al knowledge dialogs through the bugs to use appropriate tools

• Develop and implement machine learning models and algorithms to solve complex business problems

• Understanding for SQL, data collection, evaluate, & analyze the massive data: output of machine learning classifiers and internal tools

• Own the full ML life cycle for a significant new ML product, including its production quality and continued improvements

• Researching, classifying, and annotating the phrases, terms, and data: Phonetics, Syntax, Semantics, Dialectology

• Entity extraction, speech recognition, topic modeling, parsing, question answering, Relation Extraction, Ontology,

• Analyzing Al speech recognition to UI issues: English & Japanese

• Automation tested: embedded, web app, Appium, linguistic data with Python, ADB tools, Jenkins, Json, and Apple internal platforms, mobile application Developer in QA Engineer – Akraya at Google, Mountain View, CA Aug 19- Oct 19

• Create test plans for new Google TV experience for developer in test & UAT testing

• Collaborate daily meeting with Eng/PM/QA Android developer teams to gather requirement for testing and create test cases/plans

work estimates

• Coordinate testing efforts with Google TV QA team, and teams outside core product-play, AI Assistant, YouTube and other third party apps

•Perform explanatory daily to weekly multiple smoke tests: use Linux, ADB command, logcat, fastboot, bluetooth flashing, BLT, OTA test, 3GPP, and other tools and find issues in the products

Lead Ops II QA Engineer – QAnalyst at Google, Mountain View, CA Jan 19- May 19

• Analyzes internal/external customer’s device issues/bug, bluetooth,weable, hardware, OTA test, ASR, NLP, errors and triaged

• Triage from machine learning processes (AI): correct and deliver to right components

• Use Google standard debug tools and triaged: procedure to deliver to team/department

• Consults with development engineers in resolution of problems for SW application

• Ensures quality computer integration into the overall functions of scientific computation, data acquisition, and processing.

• Contributes to the definition and timely achievement of overall project goals

• Participates or leads in efforts to define new components, products and processes

• Identifies and solves technical challenges.

• Participates and leads cross functional technical teams.

• Assures experimental quality through voice recognition, AI assistant, IVR, embedded tests to analyze device performances of programs

• Organize a training, create daily to monthly meeting agendas

• Defined and tracked key performance indicators (KPIs) related to test coverage Lead JP Localization QA Engineer – Accenture at Google, Mountain View, CA June 17-Jan 19

• Act as a QA lead: Cross training for APAC&AMER QA team members, organize, create daily to monthly meeting agendas, review editing devices test descriptions

• Debug and triaging for using best practices through Google’s internal database system such as debugging system tools, adb, logcat, fastboot, flashing, Bluetooth

• Cross functional testing such with multiple applications, multiple platforms & weable/ hardware:TV, WiFi, OTA, BLT, 3GPP, chat bot, home kits, wearable, comparison testing with

other devices: echo, speakers, etc

• Ensure delivery for a multiple test projects: embedded, smoke, regression, localization tests

• Google assistant for voice recognition, IVR, & analyze devices performances of programs: take action to correct deficiencies from consultation

• Analyzes Google assistant NLP/NLU/ASR/IVR: write bug and send appropriate Dpt.

• Ability to under and prioritize task and issues quickly and efficiently

• Highly organized with attention to detail and a commitment to quality

• i18n Google assistant/ Al : EN/JP vice versa IT translation and localization

• Worked with multilingual team and tested with cross over the team JP Media Curator– Apple, Cupertino, CA May 16-Nov 16

• Japanese and international content, metadata analyze functionality/linguistic reviews; Swedish, Norwegian, Portuguese and other languages

• File the bugs and recommend engineering corrective actions

• Close to worked with operation/delivery/marketing departments

• Analyzes data and test for voice recognition AI assistant, ASR & NLP:English & Japanese vice versa

• Cross functional linguistic & functional tests: SW and HW JP QC Content Engineer – Vaco/Accenture at Google, Mountain View, CA Feb 15- May 16

• Ensure to QC to following the company’s policies and deliver the quality products

• Write EN/JP and report relevant bugs and errors using best practices through YouTube internal Database; facial expression errors, digital hits, subtitle errors, etc

• Japanese and international content reviews; analyze functionality/linguistic review, recommend engineering corrective actions

• Indirect team leader of 6 people to create the new QC policies for the new contents JP Localization QA Engineer – Cisco, San Jose, CA Sep 14-Oct 14

• Write and report relevant bugs and errors using best practices through Cisco internal database

• Japanese content review; analyze functionality/linguistic tests, recommend engineering corrective actions and use JIRA

• Analyze Cisco devices, applications, and smartphones, performance of programs; take action to correct deficiencies from consultation

• EN/JP vice versa IT translation; report to the engineering JP Localization QA Team Lead Engineer– BCForward at Google, Mountain View, CA Aug 14-Sep 14

• Google store: JP app game app localization & content UI review: analyze functionality & UX/UI tests

• Responded & act as HR to interviews and hiring candidates for a new project team for over 40 international localization/engineer contractors.

• Responded for team, group meetings, work task schedules/ progresses, status for make a best decisions to deliver the client Google team

JP LocalizationQA Engineer – Welocalize at Apple, Cupertino, CA Oct 13-July 14

• Independently work and Lead new project; highly organized with attention to detail and a commitment to quality

• Japanese content review:analyze functionality tests, recommend engineering corrective Actions

• Write/report relevant bugs and errors using best practices through Apple's internal database

• Ability to under and prioritize task and issues quickly and efficiently: close work with localization producers & developers,

• Native language skills and cultural awareness of native country; EN/JP vice versa translation

• Analyze data for Japanese Voice recognition data for localization such as ASR, IVR, & NLP.

• Ensure and delivery JP/EN website security & network system test: L1-L3 layers’ tests for functionality, integration, and usability

• Embedded & localization tests for multiple browsers (Chrome, Firefox, Safari, Edge, etc.) to ensure consistent functionality and appearances

Help Desk Technical support JP Team lead – Randstand at Google, Mountain View, CA Mar 13-Apr 13

• Nik by Google software application- JP/EN call center team lead; used CRM/salesforce to organized all internal/external customers, software application analysis, upgrades,troubleshooting

• Defined KPI and held daily meeting with JP team

• Assist and support Google platform cloud and write corrective bug: report

• Inside Sales & marketing experience: facilitated communication specialist by phone/email w/customers for new upgrade offer to new and existing customers.

• Act as JP QA technical support engineering to code and use SFDC billing system all customers’ 50-500 daily reports

• JP agents’ lead; translate/interpret vice versa JP/EN Nik by Google website, customer information, and daily reports

Network System Field Engineer – Kyocara/System Design America, San Jose, CA July 12-Jan 13

• Android Debug Test/troubleshoot applications via hardware, database, and programming

• Maintain/modify smartphone s/w programs; develop programming logic, make coding changes

• Analyze phone performance of programs; take action to correct deficiencies from consultation

• Execute automated W Lan test cases

• Android Debug Test/troubleshoot applications via hardware, database, embedded test, and programming for use Qualcomm,QXDM, & Linux: ADB command.

• Daily server configuration, Network and hardware testing with mobile devices apps

• Analyze data for QXDM logs & Field Diagnostic Tools & Systems

• QA test for BLT, GNN, WiFi & 3GPP cross functional hardware/software field connectivity

JP Localization QA Engineer – Welocalize at Apple, Cupertino, CA July 12-Aug 12

• Write and report relevant bugs and errors using best practices through Apple's internal database system.

• Analyze big LLM data for Japanese Voice recognition data for localization such as ASR, IVR,

& NLP.

• Ability to under and prioritize task and issues quickly and efficiently

• Native language skills and cultural awareness of native country

• Highly organized with attention to detail and a commitment to quality

• EN/JP vice versa IT translation; report to the engineering EDUCATION

Bachelor of Science, Business Management. University of Phoenix Associate of Arts Degree. Miyagigakuin University, Sendai, Japan; Elected Alumni President High school Diploma. Miyagigakuin Women’s High School, Japan; Elected students’ president

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