Customer Service Data Entry
Resume:
Belinda L Jackson
Philadelphia, Pa. 19103
*****************@*****.***
PROFILE
Customer service professional with a background in office support and restaurant customer service. Above average computer, data entry, and filing skills and essential computer operations
WORK EXPERIENCE
Columbus Property Management Philadelphia, Pa. 02/2022-Present
Front Desk Coordinator- Office Manager
Answer and transfer calls
Copy, Faxed and Scan documents into Yardi
Order supplies
Process outgoing and incoming correspondence
Bettingers, Inc. Philadelphia, Pa 09/2019-04/2020
Administrative Assistant
Provided clients with assistance with childcare support
Help clients with getting childcare assistance
Transfer calls to various departments
Processed incoming mail
Processed faxes
Scanned incoming mail and applications
Medi-Home Healthcare Agency, Philadelphia, Pa. 08/2018-06/2019
Adult Residential Care
Provided in-home healthcare services for inbound elderly clients
Prepared meals
Light housekeeping
Administered medications when needed
Provided exercise daily
Gaudenzia Inc. Philadelphia, Pa 04/2018-07/2018
House Manager
Conducted in-take procedures to clients with specific addictions
Provide clients with toiletries
Conducted in-house drug and alcohol meetings
Updated client intake daily
Accounts 4 You Philadelphia, Pa. 05/2018-08/2018
Transit Ambassador (Temporary Position)
Provided transit information to inbound and outbound travelers at busy metropolitan transit stations
Provide courteous and friendly and professional assistance to transit customers
Apprised customers on fare policies and on obtaining fares through mobile ticketing application, ticket vending machines and vehicle fare boxes.
Answer inquiries in regards to transportation services, routes, schedules, stop locations, trip planning fares etc, adequate knowledge of transit system
Referred complaints to appropriate authority for investigations and resolution. Report services, security and maintenance observations to supervisors as appropriate
Maintained adequate knowledge of the transit system changes and improvements (services changes, fare changes, etc,
Philadelphia Elk Center, Philadelphia 07/2014-05/2016
Data Entry/Server
Conducted office and constituent support for well-established fraternal organization at their Philadelphia Headquarters
Provided data entry services daily
Managed and book various types of entertainment and private functions
Provided bar tending and food serving services
Added efficiencies in the bar operations that aided in increased revenue and less shrinkage
Ardmore Golf and Country Club, Ardmore, Pa. 07/2013
Hostess/Server (Temporary Position)
Provided club members and their guest the finest dining experience inside a four-star country club.
Set up dining rooms and make reservation arrangements
Relay orders to the kitchen and ensure all orders are filled in a timely and accurate fashion.
Greet guests and patrons personally and by phone
Community College of Philadelphia, Philadelphia, Pa 09/2010-03/2013
Office Assistant (Work Study Position)
Supported students in the KEYS Program to further their career goals
Answered phones and transferred to the appropriate staff member
Processed and distributed incoming mail
Greet clients and students and directed them to staff members
Typed and prepared documents, reports and other correspondence
Maintained office database including mailing, client, and contact lists
Michael’s Restaurant, Glenside, Pa. 02/2008-03/2009
Waitress
Provided patrons with a home-style experience with home cooked food
Greet patrons and escort them to their table
Present menus and answer questions in regards to food items
Informed patrons of daily specials
Regularly check on patrons to see if they needed extras such as mustard, meat
Daily stocked service areas with supplies with coffee, food, tableware and linens
Homemaker Services for the Metropolitan Area 10/2006-11/2007
Home Health Aide
Provided in-home healthcare services to home bound elderly with physical and mental illness and/or disabilities
Performed domestic and household tasks for clients
Transport and accompany clients to appointments
Administered medications
Assisted in personal care
GMAC Commercial Mortgage, Philadelphia, Pa, 05/2005-10/2006
Clerical Assistant
Provided various companies and organization the best mortgage rates in the country
Sort, filed, and maintain alphabetical and numerical subject filing system
Typed forms, memorandums and other correspondence
Gathered specific information and compiled routine reports
Provided other assistance as needed to facilitate office operations
EDUCATION
Lincoln University, Philadelphia, Pa. Bachelors' Degree
Business Entrepreneurial Studies
Community College of Philadelphia, Philadelphia, Pa Certification
Patient Service Representative
Medical Office Specialist
Pennsylvania Institute of Technology Certification
Medical Biller/Coder
Germantown High School, Philadelphia, Pa. High School Diploma
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