Customer Service Web Designer

Benny Lemus

Web Designer Seeking Opportunity In Entry Level Call Agent Analyst

**** ********* ******

Sacramento, CA 95833

408-***-****

**********.***@*****.***

EXPERIENCE

Amazon, Sacramento— Fulfillment Center Associate

November 2023 - PRESENT

-Maintained accurate inventory records by conducting regular cycle counts and reconciling discrepancies.

-Utilized computer systems to track inventory levels, update stock locations, and generate shipping labels

V3 Electric, El Dorado Hills— Customer Service Representative July 2020 - November 2023

-Successfully leveraged advanced call center technology to significantly enhance customer service operations, boost agent productivity, and gain a competitive edge within the solar industry.

-Developed a comprehensive understanding of residential, commercial, and community-based solar power systems. Gained expertise in the operation of solar panels, inverters, and battery storage systems, including their integration and functionality within a home energy ecosystem.

-Gained a foundational understanding of the significant benefits of Computer Telephony Integration (CTI), which seamlessly integrates phone systems with computer applications like CRM systems.

NatureTrak, Sacramento — Web Designer/Graphic Illustrator June 2018 - December 2021

-Consistently exceeded project deadlines and performance goals.

-Selected to participate in executive-level meetings, contributing valuable insights.

-Developed and maintained high-quality marketing materials, including brochures, price sheets, signage, and business cards. EDUCATION

West Valley College, Saratoga— Associates Degree

August 2013 - June 2017

(AA-T) Graphic Design

SKILLS

Data Analysis & Manipulation

Advanced Excel Skills.

Salesforce (or other CRM

systems)

Computer Telephony

Integration

Call Recording & Monitoring

Time Management &

Organizational Skills

Problem-Solving

Critical Thinking

Learning Agility/Adaptation

Client Communication Skills

AWARDS

Selected for Best Design. Was

selected for best design and

offered an opportunity.

Attendance/Punctuality

Award. Celebrated for

consistency.

LANGUAGES

Fluent in Spanish. Speak,

Reading and Writing

Beginner/Intermediate in ASL

PROJECTS

Otaku — Web Development

Collaborating with a friend on the development of their entrepreneurial venture.

Contact this candidate