Customer Service Representative

DANIEL VELASQUEZ

*** ******* **, *** *** Jacksonville, FL 32218 954-***-**** *.*************@*****.***

SUMMARY

Results-driven sales professional with a strong background in customer engagement, sales strategy, and relationship management. Proven track record of exceeding sales targets, optimizing processes, and leveraging CRM tools like Salesforce. Passionate about transitioning into tech sales, bringing years of sales expertise, B2B software experience, and a deep understanding of client needs.

EXPERIENCE

Elite Medicare Advisors, Deerfield Beach, FL

Health Insurance Agent Jan 2022 – June 2025

Increased Medicare plan sales by 20% in the first year through strategic sales process and client outreach.

Inbound & Outbound calling – Emailing for follow up, setting appointments, and customer needs

Streamlined the enrollment process, reducing processing time by 30% and improving efficiency.

Maintained a high client renewal or retention rate through proactive plan reviews and recommendations.

Chewy, Hollywood, FL

Customer Service Representative Jul 2020 – Dec 2021

Managed 50+ customer interactions daily, consistently meeting service level agreements.

Handled inbound calls and emails regarding customer needs

Generated increase in additional revenue through upselling and cross-selling products.

Increased customer satisfaction through positive reviews and surveys

Metro By T-Mobile, Broward County, FL

Sales Manager Apr 2017 – Jul 2020

Led a team of sales associates, consistently achieving monthly sales goals or metrics across multiple locations.

Developed training programs for new employees, improving team performance and customer satisfaction.

Managed store inventory and money, analyzed sales data, and identified key areas for improvement, resulting in an increase in overall store sales.

Utilized POS system for all transactions

EDUCATION

Florida International University

Bachelor’s Degree in Business Administration May 2022

SKILLS/CERTIFICATIONS

Trilingual: English, Spanish, Polish

Proficiency in Salesforce, HubSpot, Microsoft Office

Analytical & Technical Problem Solving

Sales Strategies & Lead Generation

Customer/Client Relationship Management

Contact this candidate