Security Officer Customer Service
Resume:
JEAN PIERRE LOUIS
SECURITY OFFICER
CONTACT
**********************@*****.***
**** ****** **, *******, ** 32808
SKILLS
• Surveillance & Incident Reporting
• Emergency Response & Crisis Management
• Access Control & Visitor Management
• Customer Service & De-escalation
• Team Leadership & Communication
• Patrolling Procedures
• Bilingual (English & Haitian Creole)
• CPR Certified
• Computer & Report Writing Skills
EDUCATION
High School Diploma
Lycee Charles Bel Air, Haiti
1995
Certified Math Teacher Faculty of science Haiti 1995-2000
Certificate in Security
Security School – Florida State, 2016
Home Health Aide
Certified/Active
PROFILE
Dedicated and observant Security Officer with over 10 years of experience safeguarding residential, commercial, and hospitality environments. Proven expertise in managing access control, conducting regular patrols, responding swiftly to incidents, and maintaining a secure atmosphere for tenants and staff. Strong leadership, attention to detail, and excellent interpersonal skills, with a commitment to ensuring safety and order.
WORK EXPERIENCE
Security Supervisor
G-Force Protective at McArthur — Orlando, FL
Jan 2016 – Jul 2024
• Supervised operations of two gatehouses and coordinated team schedules.
• Monitored security systems, responded to alarms, and enforced safety protocols.
• Directed guards in routine patrols and incident response.
• Maintained daily logs and ensured all equipment was functioning.
Security Officer
Orna Security & Concierge — Orlando, FL
Dec 2021 – Jul 2024
• Ensured safety of tenants and responded to inquiries and incidents.
• Patrolled premises hourly and documented suspicious activity.
• Enforced property rules and addressed unauthorized behavior.
Pool Attendant
Newport Hotel — Orlando, FL
Feb 2015 – Jan 2016
• Maintained pool cleanliness and guest readiness.
• Provided towels and addressed guest needs to enhance their experience.
ACCOMPLISHMENTS
• Recognized by McArthur supervisors for exceptional service and attention to detail.
• Earned commendation and extended employment offer based on performance.
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