Customer Service Supply Chain

Maresi Rivera

Brickle City, Miami, FL

682-***-**** *********@******.***

PROFESSIONAL SUMMARY

Bilingual and detail-oriented logistics and customer service professional with over 8 years of experience in supply chain operations and client support. Skilled in shipping and receiving processes, inventory management, and customer relations. Proficient in using JDA, Excel, and RFA scanners to streamline operations and ensure accuracy.

WORK EXPERIENCE

FedEx Chain Supply - Lewisville, TX

Receiving & Shipping Associate 2020

- 2025

- Managed inbound and outbound shipments using RFA scanners and JDA software.

- Coordinated inventory tracking and ensured accurate documentation.

- Utilized Excel for reporting and data entry related to shipping and receiving.

- Maintained compliance with safety and operational procedures. McLane Classic Foods - Burleson, TX

Customer Service Representative

2017 - 2020

- Provided exceptional support to clients regarding orders, deliveries, and product inquiries.

- Handled customer complaints and resolved issues efficiently.

- Maintained detailed records of customer interactions and transactions.

- Collaborated with internal departments to ensure timely service delivery. SKILLS

- Bilingual: English & Spanish

- Detail-Oriented

- Shipping & Receiving

- Inventory Management

- Customer Service

- JDA Software

- RFA Scanners

- Microsoft Excel

- Communication & Problem Solving

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