Help Desk Cloud Infrastructure
Resume:
Ntandoyenkosi Ncube
https://www.linkedin.com/in/ntandoyenkosi-ncube-5ab63272/
https://www.credly.com/users/ntandoyenkosi-ncube
CONTACT DETAILS
***********@*****.***
EXPERIENCE
Zimbabwe Stock Exchange, Harare, Zimbabwe—
Applications and Infrastructure Manager
May 2022 - PRESENT
Spearheading the ZSE digitisation process
Managing migration to cloud infrastructure
Monitoring the roll-out of ZSEDIRECT and VFXEDIRECT mobile trading platforms, the ZSE Depository system
Managing the Infrastructure team in the implementation and upgrading of network hardware and software
Initiating, monitoring, and facilitating the implementation of all infrastructure-related projects in the ICT department
Managing and supporting all ZSE systems, as well as monitoring network security threats
Designing and implementing disaster recovery procedures
Facilitating the development of the infrastructure team through programs for skills upgrade initiatives and structured work plans.
Leading the department in migration projects.
Zimbabwe Stock Exchange, Harare Zimbabwe—
Applications and Infrastructure Specialist
September 2020 - May 2022
Administration and management of the organization’s network infrastructure (LAN & WAN) to ensure seamless communication
Liaising with service providers to provide relevant services as and when required (Internet, VPNS, email, etc.) to ensure smooth communication.
Monitoring the ICT infrastructure through Network Monitoring Systems
SUMMARY
I am a hardworking ICT
Engineer skilled at overseeing
networks and IT
infrastructure with focus on
automation, optimization,
efficiency & early fault
detection. I have 8 years’
experience in the diverse &
ever-changing telecoms &
financial services industries.
SKILLS
Network Administration,
Huawei Technologies, Cisco
Technologies, Technical
Support, Vendor Management,
Critical Thinking,
Troubleshooting,
Interpersonal Skills, Hardware
Installations, IT Help Desk,
Hardware & Software
Maintenance, Windows OS,
Linux OS, Cloud Computing,
Network Automation, Python
CERTIFICATES
CCNA - Routing &
Switching
CCNP - Enterprise
Core
AWS – Cloud
Practitioner
AWS – Solutions
Architect Associate
AWS – SysOps
Managing and supporting the Automated Trading System (ATS)
Managing and supporting the Electronic Depository System (EDS)
Managing and administering the Active Directory Service
Overseeing system backups, archiving, troubleshooting, and disaster recovery processes to ensure information confidentiality, availability, and integrity.
Oracle 11g database administration
Administration of Windows and Linux servers to ensure applications and databases run efficiently.
Maintenance of comprehensive ICT documentation on systems, applications, infrastructure, and security-related issues Telecel Zimbabwe, Harare Zimbabwe— IP Network/Datacom Engineer
July 2019 – September 2020
Implementing Huawei & Cisco routing and switching configurations to connect 2G, 3G & 4G nodes
Network Management using SolarWinds
Automated network tasks which were previously done manually
Architecture design & hardware installations
Linux Server configurations & hardware optimization
Mentoring interns & trainees
Designed & commissioned OSS systems for Wireless & Transmission networks
Designed and implemented SIP interconnections
Trained NOC department on Network alarm monitoring and escalation
Planned and coordinated project activities
Telecel Zimbabwe, Harare Zimbabwe — Network
Performance Engineer
December 2018 - June 2019
Data collection using Huawei and ZTE software tools
Created new Excel Visual Basic macros for data analysis
Report analysis leading to early fault detection and yielding improved financial output through optimizing KPIs
Regularly briefed commercial departments on technical changes to the network.
Telecel Zimbabwe, Harare Zimbabwe — Graduate Trainee June 2017 - November 2018
Reporting alarms from all nodes and giving recommendations
Planning and optimizing RAN for 2G,3G & LTE, Ethernet & Fiber Administrator
Associate
AWS Developer
Associate
LFCSA - Linux
Foundation Certified
Systems
Administrator
CKA - Certified
Kubernetes
Administrator
Oracle - Cloud
Infrastructure
Architect Associate
ICSI(UK) - CNSS
Certified Network
Security Specialist
Fortinet - NSE 1 &
NSE 2 Network
Security Associate
CERTIFICATES
Udemy - Python
Programming for
Network Engineers
(Python 3)
Udemy - DevOps
Fundamentals
Juniper - Certified
Associate (JCNIA-
Junos)
Juniper - Certified
Associate (JCNIA-Sec)
Juniper - Certified
Associate (JCNIA-
Cloud)
Microsoft - Azure
Fundamentals
Huawei - HCIA
Routing and
Switching
cabling for routers & switches
Core network profile configurations to resolve customer complaints
Network node configs to improve service delivery Higherlife Foundation, Bulawayo Zimbabwe — IT Volunteer August 2016 - May 2017 2018
IT Help Desk Support
Managing the Local Area Network
Printers & Projectors set-up and maintenance
ICT training for teachers & students
EDUCATION
University of East London, London, United Kingdom — Master's in Business Administration
August 2024 - Present
National University of Science & Technology, Bulawayo, Zimbabwe — BSc Honors Degree in Electronic Engineering September 2011 - June 2016
Telecommunications
Computer programming
Power
Electronic Circuits
Networking
Design Projects
Huawei Technologies, Harare, Zimbabwe — Internship September 2014 - October 2015
Design & implementing telecom architectures
BTS & Microwave installations
BTS & RTN configurations to launch new sites to serve subscribers
Supervised subcontractor installations.
REFERENCES
Mrs. Rindayi Garayi
HR Manager (Zimbabwe Stock
Exchange)
*******@***.**.**
(Current HR Manager)
Mr Marvelous Chipangura
Training Programs
Coordinator (TechDataNet)
**********@*****.***
(Mentor & Former Supervisor)
Mrs Nyaradzai Tawonezvi
Expert Technician - Network
Performance (Telecel
Zimbabwe)
**********@**********.**.**
(Mentor & Former Supervisor)
Mrs Magripa Nleya
Chairperson (Department of
Electronic Engineering,
National University of Science
& Technology)
***********@*****.***
(Former Lecturer & Head)
Contact this candidate